stihl pole saw

A group used my pole saw in a response this weekend. And this happened. And yes I’ve learned a lesson. My equipment only goes if I am there with it. I’m Thinking it was overextended by a novice. Will this need to go to a shop for repair? I welcome any advice. Thanks!

I need a new pole pruner for our orchard of mostly cherry trees on 30 acres, it needs to reach to about 5.5m high (while being held). I've had several professionals recommending different conflicting setups, those being: Stihl HTA-135 pole pruner Stihl HTA-86 pole pruner KMA-135 R KombiSystem...

CORRECTIONJ...my bad for running another late day...it's a Stihl HT 103!!!I have a Stihl HT103 pole saw here in the shop with a complaint of no operation in extended position. Unit purchase three years ago; client used it one time, had the problem occur and put it in his barn and forgot about...