Warranty----
If a dealer CAN'T break even.......he's doing something(s) wrong!
A dealer CAN make $$$$ on warranty, butt only if they:
> Take the time to be trained,
> Invest in proper tools,
> Lay out the parts & service departments for efficiency,
> Do the needed paperwork correctly.
Sick and tired of hearing dealers complain about warranty.
It's a two way street, and dealers just aren't pulling their weight, with the legal strength today being on the dealers side.
Recently had a dealer....note the word...had.
Sold a good amount of stuff, but always had complaints from commercial, and consumers about how long it took, how many times it took....to get things done correctly, and how poor he was on parts.
Wanted to cancel him badly, but due to laws, and a possible lawsuit based on restraint of trade vs performance I couldn't.
Had to wait till a credit company pulled his credit line.
Put him on permanent COD.
The customers he had....don't miss him, and I the only complaint I now get it is that customers have to travel a little more, but they're happier.