Arranging Insurance: Operations Description
Steve from Maine,
Your point about ensuring that your insurer fully understands what you are doing is very well put. I would suggest however that if the 'digging' you were doing was incidental to landscape work then the insurer wouldn't have had a leg to stand on in trying to deny your claim and you shouldn't have had to pay an additional premium. If however your excavation work had been something like taking a side job to prepare a septic bed just because you had the equipment handy, then you could be in trouble.
Anyway, your point is typical. Often insurers don't understand a business operation well enough to properly consider all that is involved and then they try to blame the client for what they didn't know. As I suggest, if what you are doing is an inherent, normal part of the work, it is their fault that they didn't understand it. Here in Canada, a big name insurer (bigger in the U.S. - initials are S F) often insures a landscaper with the operations description 'Landscaping including tree planting excluding excavation'. I don't know how they expect the tree to be planted, perhaps just setting it on top of the ground and then piling soil around it. I've seen this at least 50 times and it is mindboggling. Additionally, someone that doesn't understand a business, really can't help provide constructive input such as underwriting or claims advocacy that benefits the client. This is actually where I blame clients. As an insurance broker, I often find clients who are 'loyal' to the broker who helped them arrange their first car insurance when they first became licensed. This is the kind of broker that does home & car insurance all day long. Later, the client starts a business and runs to this same guy for the insurance while ignoring the opportunity to deal with 'experts'. Often the broker actually 'thinks' he knows what he is doing and tries to help the client. The insurance industry is full of people who don't know what they don't know. Either through greed (we are typically paid on commission), ego or other poor motivational factors, many of us will take whatever business comes our way. The lesson, do business with someone that understands your business, not just the guy who insures your house and car and tells funny jokes and buys you a beer when you see him around town. Choose someone who actually specializes and knows your industry!
For arboriculture work, in the United States, TreePro or ArborMax (see:
www.arbormax.com) are specialty plans and in Canada, the only plan with exclusive focus on arboriculture is TREESURE (see:
www.treesure.ca) as good examples of true 'specialists'.
Best wishes!
Scott