Echo 610 Twin problem

[dieseldave]

I recently sold a 610 on Ebay http://cgi.ebay.com/ws/eBayISAPI.dll?ViewItem&rd=1&item=320366578012\
Problem is, the idiot that bought it can't get it started and wants to return it. It ran fine for me, but just to be sure I fired it up just before putting it in the box , and it ran perfectly. The guy is also whining that a piece of the handle is broken and that I didn't mention it in the auction description. The handle is plainly visible in the pics. Every 610 I've ever seen has a piece missing there, including all those I've watched sell on ebay, and I've never seen it pointed out in an auction description. Also, the guy says that a piece of the plastic handle was broken off in the box when he got it. Grrrr. So, what do you guys think I should do? Should I refund his money because he's too dumb to get it to run? Should I accept it's return with the broken plastic handle? (I insured it for the full purchase price with UPS). Or should I tell him to pound sand?

 

[leeha]

If i were you.
i would be the bigger person and
let him return it. His cost on shipping.
If it is damaged then file a claim with
UPS and be done with it.


Lee

 

[barneyrb]

Be careful, any claim filed with freight company has to be filed by the recipient and not the sender. If he packages that saw and sends it back to you then you are releasing UPS from any responsibility on damages. At least this is my understanding of how things work.

 

[spacemule]

Simple case.

buyer may return this item if not as described.

I see nothing in the description about a broken handle. Case closed.

 

[Saw Dr.]

Sounds like buyers remorse to me. The chip out of the handle is plainly visible in the pics. The description says nothing about the cosmetics, and that missing piece is cosmetic. Do you have any proof that it ran when you shipped it (like a video?) I wonder if that is why "saw king" seems to have videos on all of his saw sales now. I'd try and find a more knowledgeable local person (dealer or other AS member) to get the thing started for him, and then tell him to enjoy the saw. He'd probably be alot happier if he hadn't flooded it or whatever.

The fun of dealing on Ebay......

B200

 

[spacemule]

Sounds like buyers remorse to me. The chip out of the handle is plainly visible in the pics. The description says nothing about the cosmetics, and that missing piece is cosmetic.

Huh?

Echo CST610EVL twin cylinder chainsaw in very good condition. Good compression- 150+ front cylinder, 160+ rear cylinder. Looks to me as though it's had very little use. Starts, runs, and cuts great. Comes with a 20" bar and chain which are included but will be removed for shipping.

So you don't think that description includes cosmetics? The ad plainly offers a return option if the saw is not as described. The saw is clearly not as described--seller acknowledges this in his opening post. If the buyer were on here instead of the seller, you lot would be tearing the seller a new one, and you know it. People are so fickle here.

 

[Bill G]

Be careful, any claim filed with freight company has to be filed by the recipient and not the sender. If he packages that saw and sends it back to you then you are releasing UPS from any responsibility on damages. At least this is my understanding of how things work.

I am sorry but you are dead wrong. The only person that can file a claim with UPS is the sender. It was paid by the sender and that is the person UPS deals with.

Bill

 

[dieseldave]

False alarm, he just contacted me to tell me that he got it going, that it runs great, he's happy and the cosmetic issues don't matter to him, so all's well that ends well. I think he just had a hard time getting the fuel to pick back up (I had drained it for shipping) and was scared that I had sold him a junker.

For the record, I had emailed him prior to getting his message and said that I would honor his return if he was unhappy and that I'm still willing to do so if he finds the saw unsatisfactory. I don't think that's going to happen, here's the feedback I got from him- "THIS EBAY PERSON IS OUTSTANDING, I'LL BUY AGAIN FROM HIM . THE SAW RUNS GOOD ..."

Anyway, thanks for your replies, I learned a lesson and I'll do things a little differently the next time I list, including a video and a more detailed description.

Um, Spacemule? You're a lawyer, right? How is the saw "not as described" and how did I "acknowledge" that? I stated that it was in "very good condition" and that "it's had very little use", both of which are true. Now I'm no lawyer, but I do have experience buying and selling both classic cars and heavy equipment and if a piece of used iron or a car is described thusly it's expected to show some cosmetic indications of being USED. Now if I had described the saw as "mint", "100% perfect", "looks like it's right off the showroom floor" or some other indicator of flawless perfection I could see your point.

 

[Hddnis]

Don't let the rocket donkey get to ya' He is fast becoming a classic example of what is wrong with legal edumacationating here in America.



Mr. HE

 

[Saw Dr.]

False alarm, he just contacted me to tell me that he got it going, that it runs great, he's happy and the cosmetic issues don't matter to him, so all's well that ends well. I think he just had a hard time getting the fuel to pick back up (I had drained it for shipping) and was scared that I had sold him a junker.

Good thing you jumped my back, there space. I figured I'd be mad if I paid that and the saw didn't run. He saw the pics, and once it was a runner he was happy as a clam. Glad it turned out well. Now everybody is happy.

 

[limelakephoto]

Funny thing.... I had seen the ebay listing before i saw this post. I even noticed the chunk out of the saw ! That is why you look at pictures ! I am glad all turned out well though.

 

[Motodeficient]

I was watching that auction from its beginning. I really want at twin!

 

[volks-man]

Quote:
buyer may return this item if not as described.


Simple case. I see nothing in the description about a broken handle. Case closed.

you see nothing?
pictures are part of the description.




diesel,
glad it all worked out in the end.
ebay isn't all bad. well, sometimes it is.

 

[motobike]

Ebay Echo

I'll just throw my 2 cents in here; but not all cases are equal.
On Ebay, it is very hard sometimes to get the minds of the buyer and seller together; and unfortunately this is just human nature.

My experience: I bought a Tail-Section for a 1975 Kawasaki H-2 from a buyer in NV. His listing went like this, MINT, NO FLAWS, Perfect, etc. So when I get it there is a scratch on the side, he then says "Oh you can hardly see that". I paid big money for that tail-section. So I am pissed.

Next one, but not on ebay this time. I sell a 1940 Mercury (Rare Car), Nice car, but sat since probably the 1950's inside a garage. I list it (Needs Complete restoration), send a pile of pictures, and tell buyer it has Not been on the road in 50+ years. Buyer sends a deposit. He comes to get it without a truck or trailer. He gets pissed because he can't drive it 800 miles home. Won't pay for the car and wants his deposit back; oh 3 months time has elapsed since he sent deposit, I waited for him. All my paid ads have expired, and the other lookers have cooled off when I took a deposit. It is his car when he sent the deposit; but has to pay the balance to take it. He wants out. I'm ready to pound sand up his A---ss.

So it works both ways for us, Life isn't always simple.

In conclusion, I would say your buyer had buyer's remorse, then finally realized he got a good deal.

Motobike