Kudos to Baileys

[Philobite]

I just wanted to give praise where it's due. I recently ordered some logging supplies from Baileys, including a replacement bar tip for my 28" Oregon felling bar, which was just worn out from a season of felling.

The replacement tip seized up the first day, despite proper lubrication, and I e-mailed Bailey's about it this morning. Today I received an e-mail apologizing for the problem (a manufacturing flaw, not their fault of course) and a replacement tip has been shipped out with no charge to me.

That's good customer service and warrants a

 

[2dogs]

Bailey's is great to deal with. The people are friendly and know their stuff. Nick has donated to events held by members, their catalogs and sale flyers are top of the line. Their website...well, I know they want it to be the best. In time I am sure it will be.