So, I just bought a new track chipper. Actually built in 2007 sold as new from a dealer in NC. New warranty all that good stuff. It's been a night mare and I need to vent.
First I recieved the machine and it wouldnt even track up onto our trailer. Track preassures were adjusted down to 1000# and should have been at 3500#. Turns out they forgot to install a check ball in the valve bank when they installed the winch. Then the winch was only adjusted to put out 200# psi and should have been around #2500psi im told. There was a hydraulic leak on one of the main lines coming from the tank, the discharge chute crank handle was broken, hydraulic oil was low (tank gauge said 1/4) it had used blades/knives a frayed and damanged winch rope and the decals and warning labels were unreadable, faded, cracked, etc. Keep in mind I waited for weeks for this machine to be work ready once it hit the ground here and it was purchased as new machine with new warranty.
Then had over 30 unknown errors, over 30 low engine oil preassure errors, over 30 engine over heat errors. And some of this according to the Catapiller computer was happening before they even sold the machine to me.
The machine was sent out here with a single belt instead of a double cogged fan/pump belt which broke, wrapped around the plastic fan, distroyed it, destroyed the radiator. Replaced those, a guy from the factory drove out here and was here for a week working on it. Then the winch shaft broke, got a new one of those, found out the drive on hydro motor for the winch was stripped. Ordered a new hydro motor, then one of the main hydraulic hoses blew, actually blew out of the fitting right from the hydraulic pump, blew the hose to bits, right in the middle of the road, so we had to pull the planetary gears out of the tracks to move it off the road. Got all that fixed then, it happend again today on the next hydraulic hose after the high pressure filter. I've only put 62 hours on this machine since i got it and all of this has happened. 62 hours in 2.5 months and i've got worked stacked up for at least 5 months straight. It flippin sucks! I can't do these projects without that chipper. I've lost 3 employees because of the down time and am easily 52 days behind schedule now that i calculated things out. Its been a nightmare with this machine, but now that I have atleast had a taste of what can be done with it and have been landing contracts just because I have a machine like this but it wont last a 8 hr work day without breaking down. We have yet to have a good full day.
First I recieved the machine and it wouldnt even track up onto our trailer. Track preassures were adjusted down to 1000# and should have been at 3500#. Turns out they forgot to install a check ball in the valve bank when they installed the winch. Then the winch was only adjusted to put out 200# psi and should have been around #2500psi im told. There was a hydraulic leak on one of the main lines coming from the tank, the discharge chute crank handle was broken, hydraulic oil was low (tank gauge said 1/4) it had used blades/knives a frayed and damanged winch rope and the decals and warning labels were unreadable, faded, cracked, etc. Keep in mind I waited for weeks for this machine to be work ready once it hit the ground here and it was purchased as new machine with new warranty.
Then had over 30 unknown errors, over 30 low engine oil preassure errors, over 30 engine over heat errors. And some of this according to the Catapiller computer was happening before they even sold the machine to me.
The machine was sent out here with a single belt instead of a double cogged fan/pump belt which broke, wrapped around the plastic fan, distroyed it, destroyed the radiator. Replaced those, a guy from the factory drove out here and was here for a week working on it. Then the winch shaft broke, got a new one of those, found out the drive on hydro motor for the winch was stripped. Ordered a new hydro motor, then one of the main hydraulic hoses blew, actually blew out of the fitting right from the hydraulic pump, blew the hose to bits, right in the middle of the road, so we had to pull the planetary gears out of the tracks to move it off the road. Got all that fixed then, it happend again today on the next hydraulic hose after the high pressure filter. I've only put 62 hours on this machine since i got it and all of this has happened. 62 hours in 2.5 months and i've got worked stacked up for at least 5 months straight. It flippin sucks! I can't do these projects without that chipper. I've lost 3 employees because of the down time and am easily 52 days behind schedule now that i calculated things out. Its been a nightmare with this machine, but now that I have atleast had a taste of what can be done with it and have been landing contracts just because I have a machine like this but it wont last a 8 hr work day without breaking down. We have yet to have a good full day.