In defense of shops
I sharpen a lot of chains on a bench grinder and have for many years. I don't use them, just work on them. I've tried to learn the best way, read some written material on it, listened to what users here say, and I'm sure my work is reasonable but still lacking.
What makes it frustrating is this. Every year we attend schools and update seminars for saw manufacturers and for the past several years I've repeatidly asked them to include proper machine grinding of chains. After all, if we sharpen a chain wrong it sort of makes the saw look like it doesn't do the job. It would seem the saw manufacturers would want to make sure their servicing dealers knew how to sharpen chains correctly to enhance their products operation.
For what ever reason, apparently they don't. A shop simply can't take the time to sharpen with a file. Most of the chains brought to the shop are far beyond a simple couple of flicks with a file anyway. Those that have been hand filed by the users have angles going every which way but loose. The hand filers in this area at least, do far more damage to the chain then any shop does with a bench grinder.
But still, it makes me currious why the saw manufacturers have no interest in proper machine sharpening education.