we tried to find another stihl dealer, We started at dealer 1 qand gave up at dealer 3 not having it. Atleast at dealer 3 they seemed to know something abot the saws( well the lady who worked there did). When I cam up to the counter with my broken rim sprocket and asked them if they would have one to replace the one on my 044. They looked like deer caught in the headlights. They where like I don't know if we would have it ( looked around for a minute acting like they new what they where doing. Then finally decided to give up their know it all attitude( that all of our dealers here have) And asked well what is it?
I wanted to laugh at how dumb they where. Funny part is the lady came walking back to the service/parts desk and from 10-15 feet away said looks like you need a new rim sprocket. LOL you know they felt stupid after that.
She knew the difference between the chain gauges as well, and said that we where not going to find a dealer in St. louis that would have the .50 gauge because the guy here don't really buy much of the pro equipment( they buy the cheapest possible. She said the biggest saws they usually sell are ms390 and every once in awhile a 260 or 361 but not very often. So they pretty much don't carry many items for pro saws, I noticed that none of them even had large bars our chain either.
oh well nothing you can do about it you can complain till you areblue in the face. Nothing will change when the end user/customer is a business the other business's don't think they have to worry about customer service.