doesnt really bother me that they sell online, im the mechanic, i get paid my cushy salary whether we sell or not, which we actually do pretty well at for only being open for 2 months. i think it outweighs the fact that stihl is a hell of a company to try and deal with. stihl dealers may as well pay a guy to sit on the phone with them all day trying to straighten stuff out. just my opinion. all my dealings with them have been bad. the rep was an #######, the guy above him was an #######, the phone line people are retarded #######s...ill take the loss in sales not to have to deal with #######s all day long. Plus personally i think husqvarna has a better saw. THATS MY OPINION. im sure ill catch alot of #### for saying that but i really dont care, ill rep husky till i die of old age or one of my stihls chain breaks fail and i cut my head off.