common problem!!! if you are putiing material like hedges, pine, spruce & such in you will want to run the branches through till you get to the ends & then back debris out & put but ends of next round through......this will help in getting the tip ends of the debris chipped.
also open up the roller access (belly pan) plate & this will let the debris fall out instead of just recycling it to where it jams, you will need to shovel this out from under the chipper......but hey, it is what it is! the problem is the amount of dead space inbetween the infeed rollers & the cutting anvil...........softer, small, thin debris gets turned sideways, bent, etc... causing the problem in which you are having!!
LXT........................