Not left out, amazed at all the misconceptions! No wonder it's so confusing. There are A, B, C players and there are A, B, C cylinders and they all come from the same place. Its a matter of figuring out who has which at the best price and who stands behind which one for a warranty.
Suppliers are about quantity. I get a better price on kits when I sell more of them, as I sell more, the supplier offers me a better deal and that deal should be passed to you... sometimes it is and sometimes its not. The more volume I buy the better the deals.
Your concerned with price and quality. If I pay $50 a kit, charge, $65 a kit, refunds for bad kits are tough. If I pay $50 a kit and charge $135, I can replace one kit and not get hurt, eventually your going to get a good kit or stop bugging me. If I only replace one kit out of every 10.... I never blink.... and why do I need to ask then to fix anything? I'm making money, the one guy who complained got a good kit and everybody's happy except Brad. There really isn't an incentive to fix anything. My supplier is happy, he's selling volume. I'm happy, I'm selling volume, your happy because with just a little effort, your saw runs.
In the end, I gave great customer service, responded immediately to your request and shipped fast. The difference is the guy who refuses to sell crap after you've told me there junk and does nothing to help the problem. We hear this again and again and where has it gotten? Your still buying junk!
I've been a sponsor for a very short time and already a ton of PMs come to me asking for help in correcting a bunch of products that were either poorly manufactured or designed. All I did was call someone and told them....your stuff isn't cutting it, can you fix this problem? I told someone who was willing to listen, I gave them the solution to fix there quality problem and explained about the potential increase sales... BINGO, suggestion received!
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