You not i may be a bit new here and all , but it seems thier is more bashing ebay sellers than most sites ive visited.
now im not sure if we are talking aboutr a brand new chainsaw or a older used one.
Maby in this case the seller did try to rip the buyer off , by giving faulty description.
but in alot off the cases where buyers pissed at the seller , being seller did describe what he thought was best , yet most of you guys probly take them apart, and alot of the sellers that sell used , do not , i for one have never fully taken apart a chainsaw. So you can not expect brand new! If its a used saw , thier is a chance that lots of things are worn out, and its not always the sellers fault, as he/she may not be aware of it.
So yah you can open a dispute against the seller, in fact you can call him and threaten him on the phone even if you are happy with it , and state i want my $ back or i leave negitive , or you can file item not as described and get 100% funds back, as the buyer can also be a crook! trust me i had it happen.
As Far as for Shipping Go`s at least in Canada , Shipping Paid by Seller , Collected from Ebay for shipping from Buyer , is Not Refundable. The seller takes your Funds that you paid for shipping and takes it to the shipper / post office and ships it off.
If buyer files or demands 100% back including shipping , the seller is no out X number of $dollors , plus the loss of the item.
Now tell me How fair This is?
You gota No if the Seller Was trying to be a Crook or not.
In all Listings i Do i Insure them for the Value of the Item , I cant Insure for the Shipping , As In my Case i Ship Canada Post , and They wont Refund Shipping , Even for Damged Goods.
Now as a Seller and yah thats all i am pritty much on ebay , i try to be as honest as i can , All Ebay sales is basicly a trust fund bettween buyer and seller , I know that your trusting people that you do not know, Well it works booth ways.
Ebay had Made some Bad Jugment Calls When they Removed the Sellers Ability to Leave a Negitive Feedback , as thier are Bad Buyers out thier as well.
Seince the Ebay Changes , Sales Are down Drasticly For canadian Sellers.
Ebay madeSome New Changes in the Last 2 weeks , and Im afraid i also will be Quitting Ebay if things dont pick up , as the Final Value Fee`s rose by more that 10% for us so called canadians , so now the only $ to be made is ebay and paypal site.
So please Keep in Mind that Not all Sellers are Bad, And look and Read The sellers Feedbacks , it should Give you Some Kinda idea what the seller is Like.
Also if you are very Concerned Person and want to Directly Speak to the seller Before Making a bid or a Purchase , Just use the Ask seller a Question Form , and Ask him for a phone number that you can talk to him. Or leave him a Number to call.
If they Wont do it , or you get no Replyies , than Odds are He / she Not a good Seller, thier for I wouldent buy from them.
In all cases myself will give out the phone number , useuly when asked.
If i can not find it and i bought a item from ebay or sold a item i will go here "search and find contact info " :
http://shop.ebay.com/ebayadvsearch/__W0QQ_advZ1QQ_ipgZ50QQ_sofindtypeZ9?_rdc=1
than ebay will send the details to your email , and u can than call your party.
If the phone number is invaled than report it to ebay.
Thats my 2 cents worth for what its worth.
chris
http://myworld.ebay.ca/warhorse20000