When the machine is working, it is great, I don't think there's a better machine. It has tons of features that make it chip very well and it is user friendly. These same features also seem to be it's downfall, because of complexity and breakdowns.
Vermeer also doesn't seem to learn from it's own mistakes. Machines are plagued with problems that are far from new, and cross several model lines. For example, the drums that hold the knives, tend to blow apart. There have been recalls on at least three models over the years and they still have recalls on the new machines, for the exact same problem from years earlier.
Other frustrations include the chute turning devices, again all models, throttle switch, occasional intermittent shorts of the countless numbers of switches and relays, and no coolant overflow recovery tank.
It seems the franchises are not under any control of the corporate headquarters, so if you have a problem, you have to trust the local shop to take care of you, or you're on your own.
You will want to get the warranty in writing, read it, and understand it before you hand them a check. Will they give you a loaner if the machine breaks down a week later and requires a month to fix? Will they drop off and pick up machines? Will they even pretend they are sorry when the fix only lasts 2 days?