Metals406
Granfodder Runningsaw
So, when I was looking at a falling job in ID, I was getting mah waterfowl in an aligned position. I ordered a few things I would need, including Better S-Penders.
I ordered the Y-Back Black with brass snaps (they clip onto your belt loops), and shoulder pad , as I'm not a fan of bachelor buttons. So I place an online order, but after a few weeks, nothing in the mail. I see the money had been withdrawn from my account -- yet nothing delivered?
I went to the website, and see that they have a cell number to call, and I called Nick. I asked what had happened, and he had no idea I had even made an order. He told me they had some computer problems, and asked me what I had ordered, and said he would get them in the mail.
So, about a week goes by, and I get a box. I open it up, and find X-Back suspenders. . . DOAH! So I email them with my order number, and explain that I had wanted the Y-Back. I don't get an email back for about 4-5 days, so I call Nick again.
I tell him my name and order number, and he says "Oh yeah, they're on their way, and should be there in a day or two." He apologizes for the inconvenience, and hoped I would enjoy the product. I then tell him that the miscommunication could have very well been mine (our first phone call was a bit rushed), and that I would be happy to mail the X-Back's to him.
So he says, "Nope, you keep'em too, and give them to a buddy -- or whatever you want." I told him I didn't mind, and that I know it could have been me, and not him -- but he says he's also been known to make mistakes.
I was pretty blown away by their customer service. Yes, it took me a good long while to get some Better S-Penders -- but shtuff happens -- and getting upset over little things never helps anyone involved. I got the Y-Back's in the mail today, and I am tickled pink (not that there was something wrong quality wise with the X-Back's).
I can say that their product is really well made. I love the fit and finish, and you can see the quality of construction. The brass snaps are a breeze to snap into a belt loop, and there's nothing to dig into my hip bones. They're a far better idea then the grandpa style that clamp to your pants, and always want to spring open.
I'd recommend these guys, and their product!
I ordered the Y-Back Black with brass snaps (they clip onto your belt loops), and shoulder pad , as I'm not a fan of bachelor buttons. So I place an online order, but after a few weeks, nothing in the mail. I see the money had been withdrawn from my account -- yet nothing delivered?
I went to the website, and see that they have a cell number to call, and I called Nick. I asked what had happened, and he had no idea I had even made an order. He told me they had some computer problems, and asked me what I had ordered, and said he would get them in the mail.
So, about a week goes by, and I get a box. I open it up, and find X-Back suspenders. . . DOAH! So I email them with my order number, and explain that I had wanted the Y-Back. I don't get an email back for about 4-5 days, so I call Nick again.
I tell him my name and order number, and he says "Oh yeah, they're on their way, and should be there in a day or two." He apologizes for the inconvenience, and hoped I would enjoy the product. I then tell him that the miscommunication could have very well been mine (our first phone call was a bit rushed), and that I would be happy to mail the X-Back's to him.
So he says, "Nope, you keep'em too, and give them to a buddy -- or whatever you want." I told him I didn't mind, and that I know it could have been me, and not him -- but he says he's also been known to make mistakes.
I was pretty blown away by their customer service. Yes, it took me a good long while to get some Better S-Penders -- but shtuff happens -- and getting upset over little things never helps anyone involved. I got the Y-Back's in the mail today, and I am tickled pink (not that there was something wrong quality wise with the X-Back's).
I can say that their product is really well made. I love the fit and finish, and you can see the quality of construction. The brass snaps are a breeze to snap into a belt loop, and there's nothing to dig into my hip bones. They're a far better idea then the grandpa style that clamp to your pants, and always want to spring open.
I'd recommend these guys, and their product!