Customer service is alive and well.

[Hoosier]

So, I was going to do the 700 series greenteeth and learned that I should not use the Tap-n-turn due to may machine and geographical setup, and that the setup I needed would be offering a new tooth design in 3-4 weeks...so I decided to pass on those and gave my rep a call.

I called him up and said, I am thinking of just running some Rayco Superteeth for a while to see how it does, where is the best place to get em? I see them on Ebay for $10-$11 each should I get those?

My local reps reply was.

Well, I have some I will sell you for that much and I am in Indy just north of your place, how about I stop by and save you the shipping.

Wow. So not only do I get the teeth and bolts,delivered I get a training session in my own garage on how to install them properly and how to service my machine.(That I did not buy from him)

I get a general going over of my machine and several tips from someone who really knows about it. He tells me I got a good deal and the machine is in great shape and obviously has low hours on it.
He also tells me about other places in town here that sell teeth and belts if I ever get in a pinch.

Way to go RAYCO!

So far all is good in Indy!

Alex

 

[mckeetree]

What a warm and fuzzy story. Maybe you won't pee in the bed tonight.