"I have been trying to do some phone quoting, most of the time it works out, just curious to see how you are handling this, and what success rate has been. Thanks"
ASG,
Yesterday at 6:03 PM Report
I've done it both ways. Sometimes I have to go to the site. If it is an exceptionally large stump, anything over 8-10 stumps. Also depends on the ability of the customer to describe what they have. Some people do NOT know what 12" is.
I do not like changing my price, sometimes it has to be done. If I miss it by 15 minutes, I let it go. I'm a sucker for the older people and people that are obviously not floating in cash. On the average it works out fine. The time I save not having to drive there to quote covers me on the few I go over.
You are able to weed out the people getting 4 bids to do a single stump, looking to shave $5 off the price. You weed out the people that have NO clue what it costs and they expect you can do the job at 1980 prices AND haul off chips. But, I have enough power on tap that the difference in a 18 and a 24" is pretty insignificant for me. For you with the 7015, I would think even more insignificant.
Have I had customers completely lead me astray? Oh yeah. I had a lady tell me she had a 12" pine cut "close to the ground", and it was really 48" with a dirt crown that meant I had to take it down 18". She "got it" when I showed her 12" on a tape. Another gal brought me to a 18' "decorative tree" that turned out to be a 36" Bodark (Osage Orange) cut 18 above the ground. The hardest tree known to man, unless you like down under ;-)
People understand when you tell them why you need to bump the price. The only time I ever had to walk away from a job was on a commercial guy who explained to me "$300 is all I got, take it or leave it" after agreeing to $385 over the phone. I said "Bye".
As I'm sure you know, you have to bid low enough to get the job. High enough, so that you are not sorry you got it.