Disappointed with Vermeer Midwest

[joshuatree]

I recently purchased a used chipper from Vermeer in Aurora, IL. Asked the salesman to make sure the lights and brakes worked correctly since I was driving it back 6 hours. Brakes were not hooked up, not even an attempt made to hook them up in fact the wires were cut 6 inches out from the drums. I have to say he did offer for me to bring it back and they would look at them but I had just drove 6 hours and was looking at that drive back and didn't want to screw with it. So that was 3 weeks ago or so. I just received the build sheet from Bandit Industries and low and behold what I was told and what was advertised as a 125hp Cummins is actually a 116 hp. Had I shopped for a 116hp I probably could've gotten a better deal and that erks me a little. Still a good motor but not what I thought I was getting. If I did business that way I wouldn't be in business.

 

[treecutterjr]

Yeah, lately I've come to the conclusion that sales guys can't really be trusted. They'll say whatever it takes to make the sale and get the money in their hand. Then you are stuck with it, good or bad

 

[joshuatree]

The salesman emailed me back today and apologized for the mix up. The previous owner had told them it was 125 hp. Maybe check next time before ripping someone off.

 

[mattfr12]

The salesman emailed me back today and apologized for the mix up. The previous owner had told them it was 125 hp. Maybe check next time before ripping someone off.

He's full of poop they always want the serial number from me when I trade in equipment. They even need it to have it insured. It tells them everything from year to engine to service records.

 

[joshuatree]

He's full of poop they always want the serial number from me when I trade in equipment. They even need it to have it insured. It tells them everything from year to engine to service records.

He said I will hear back from him tomorrow after his sales and general manager decide what to do about the situation. I don't really know what will make up for it, I can't return it since it is financed.

 

[Knobby57]

He said I will hear back from him tomorrow after his sales and general manager decide what to do about the situation. I don't really know what will make up for it, I can't return it since it is financed.

Yes you can return it . Who told you that you can't . It wasn't what you where sold . Here in pa you can finance a new car . If within 30 days you can pretty much just bring it back if it's not what you want . If you where sold a 125 hp that's what you should get , bait and switch scam . Your being lied too . And you where sold a unsafe piece of equipment if the brake wires are cut . What kind of inspection did they do to the machine ? I'm sure you paid retail when the dealer did not perform anything to bring the machine from trays in cost to retail condition . If the brake wires are cut I would be suspect about the rest of the machine . If it where me I would take it rite back . Return it and demand fuel costs . If the refuse to agree to that call a lawyer and he will settle this easy . If you do want to keep it have it checked over by a dealer first . Don't wait to long or you will be stuck with a possible POS


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[Knobby57]

Sorry for the extra post . Who did you finance the machine through . If you set up the financing yourself call them ASAP and apprise them of what's going on . They may be able to put a hold on the payment and give you a bit more leverage


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[joshuatree]

Sorry for the extra post . Who did you finance the machine through . If you set up the financing yourself call them ASAP and apprise them of what's going on . They may be able to put a hold on the payment and give you a bit more leverage


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It was through Vermeer. DE Lange or something like that. I'm going to wait for their response before doing anything else. There is a vermeer heartland near me so maybe they can work something out with them to do the repair and toss me some $ to make up for the motor difference.

 

[Knobby57]

Do yourself a favor and call the financier . You have s limited time to act . That dealer sounds shady. They are probably just trying to push you past that time limit by stalling . I'll be shocked if there isn't more wrong with that machine if the brake wires are cut . I've dealt with shady dealers before .. Believe me when I tell you this guy is not looking out for your best interests . Call the financier . It won't do anything but help and show that you won't just bend over


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[CalTreeEquip]

You all need to just slow down a bit. I sell a lot of used chippers and I really never know exactly what the hp on the engine is especially with the Bandits. The engine tag will have one rating (that is what I usually go with), the build sheet might have a different rating and the certificate of origin might have another. Its all very inconsistent and I get it wrong all the time. I really doubt anyone actually intentionally mislead you. This difference is hp wouldn't change the price of the machine at all nor would it have changed your mind in owning it I bet.
Regarding the brakes, well they are problematic as well. I never would agree to make sure the electric brakes work because I never know what the sender is going to be like or how the tow vehicle is wired. You can waste a lot of time and money servicing a brake system and then the buyer shows up in a truck with funky wiring or no working actuator if he even shows up at all. Most the time
the brake systems have been disabled on machines that I get in because they malfunction so much and they are fairly unnecessary most the time. If you really need brakes then you want a hydraulic system not electric.
If you got a home ok and the machine is working well for you then be happy about it. There are much bigger issues that can come up when buying used, if you dodged all that then be happy with what you got.

 

[jefflovstrom]

You all need to just slow down a bit. I sell a lot of used chippers and I really never know exactly what the hp on the engine is especially with the Bandits. The engine tag will have one rating (that is what I usually go with), the build sheet might have a different rating and the certificate of origin might have another. Its all very inconsistent and I get it wrong all the time. I really doubt anyone actually intentionally mislead you. This difference is hp wouldn't change the price of the machine at all nor would it have changed your mind in owning it I bet.
Regarding the brakes, well they are problematic as well. I never would agree to make sure the electric brakes work because I never know what the sender is going to be like or how the tow vehicle is wired. You can waste a lot of time and money servicing a brake system and then the buyer shows up in a truck with funky wiring or no working actuator if he even shows up at all. Most the time
the brake systems have been disabled on machines that I get in because they malfunction so much and they are fairly unnecessary most the time. If you really need brakes then you want a hydraulic system not electric.
If you got a home ok and the machine is working well for you then be happy about it. There are much bigger issues that can come up when buying used, if you dodged all that then be happy with what you got.[/QUOTE

Questions in bold,,
Do not take this wrong, not to be a jerk, but you sound like a dealer.
Do you disclose all this that you said in this post to your customer's?
I have crews that have to go thru the scales, the brake system does matter.
Do you really believe the difference in hp does not matter?
I understand you do not know what the sender is sending, so do you check it out after you get it or buyer beware?
Jeff

 

[mattfr12]

When buying new hp differences really matter, sometimes 15-20k matter when going up I'm hp. I would expect it to be what was advertised and road worthy atleast. Brakes and lights have to be mandatory. In PA without those major fines.

 

[joshuatree]

I was searching for a 125hp Cummins specifically so yes it would have mattered. The tag and the build sheet say the same thing. I owned the machine for a week before I picked it up so that wasn't a possibility and my truck has a factory brake controller so thats not a problem either. The problem is they advertised and used tge motor size to sell it to me. They assured me the brakes were functioning and they weren't. You understand you are dealing with business owners that know what right and wrong is CalTree? I was supposed to receive a call back on Friday and did not which is another mark against them. Just a bad overall experience,.