For curiousity's sake, when a rapidfire breaks down, where do you take it to get fixed. And also, I've gone all over the dr webpage and I can't find any commitment as to whether there products are 100% made in the USA. I know when I talked to paul at SS he said when he decided not to help dr to build/commercialize there product, that he couldn't stop dr from "buying" two brand new machines. At which they did and proceeded to reverse engineer(copy) it. Paul also questioned there vendors for there manufactured hard parts(pinion,rack,flywheels,etc...). He knew they weren't using the same vendors that he used. After looking through dr's website, seeing nothing about made in usa, I questioned where there parts are made also.
DR offered no discounts, although they did point out that I didn't have to pay sales tax, and there shipping quote was $100 more than SS. I still saved $1000 compared to the dr and $1300 compared to the SS. Even if I had the extra grand, I would have shelled out another $300 to get the original SS, not the copy. But that's the problem, I didn't have that extra $1k, so I went with the SpeedPro from my local TSC store. My only other option was a hydraulic unit. Kinetic vs. Hydraulic??? No brainer there. And not to mention it has to be towable to me (fabbing would've been required on ss or the dr). No issues whatsoever so far with my speedpro either. Yes, I'm concerned with quality issues, but isn't everyone with everything they purchase?? I would have the same concerns with the DR.
Sorry all for the rant, I went through the dilemma of deciding which kinetic splitter to buy a couple months ago, and these were just some of the things I based my decision on. To each there own! I honestly wish you all good luck with your rapidfire splitters. I never wish ill will on anyone. I wonder how many they've sold so far??
Hmmm, this bus that I've been thrown under aint so heavy after all !!!
From Visitor DR POWER:
"Hope you don't mind me jumping in - I'm Michael, the Product Manager for the new Rapid Splitter product line from DR.
Thought I could answer a couple of the questions raised. First thing I'd like to point out is that we actually manufacture most every product we sell under the DR brand right here in our factory in Vermont. The final assembly line for the new Rapid-Fire is actually being tuned up right now, and with a few exceptions most of the components are US made (one notable exception is the superb Subaru engines)
While the product was definitely inspired by the amazing Super-Split,"
Also from DR POWER: As for the price and quality of DR products I'd like to think our reputation speaks for itself. Over 25 years we've serviced almost 1 million customers, and our owner satisfaction surveys report that on average 95% of customers tell us they would recommend their DR to a family member or friend (and they do!), which we think is the ultimate test. Do they cost more than the average box store product? You bet. But it's not because of our advertising -- we actually spend less on advertising than the discount we need to give to retailers when we sell our products to them wholesale. The reason (FOR THE HIGHER PRICE) is because we build them to last, and because we'll stand behind them to the end. We have DR Trimmer Mower customers like zogger who have machines from 20+ years ago that can still call us toll free to order spare parts or receive knowledgeable tech support. We know not everyone BUYS EQUIPMENT TO LAST A LIFETIME BUT WE SLEEP BETTER KNOWING THAT OUR EQUIPMENT STAYS OUT IN THE FIELD AND NOT IN THE REPAIR SHOP.
From Another DR POWER POST:
Dr commercial warranty
Thanks for welcoming me!
This is a commercial machine and we're offering a full 2 year warranty. We also have our 1 year "Hands On Trial" -- buy a Rapid Fire and if it doesn't meet all of your expectations than We'll take it back for a full refund (less return shipping).
Another one answer a question from SUNFISH: You're right the DR is pretty darn close in design to the SS (we've made some improvements including more HP and others already discussed) -- but we took the "if it ain't broke don't fix it" approach. Paul, and his father before him, build an awesome machine and it's design has proven extremely durable. Why change that?
What we've set out to do is make these machines more broadly available, at a reasonable Price and backed-up by exceptional customer service.
One more please:
There have been a lot of good questions about the DR Rapid Fire. Let me answer some of them directly:
Why the log stabilizers? Two reasons: #1 it’s a voluntary industry standard that all logs must be “self stabilizing” on the splitting beam. #2 In a head-to-head comparison our testers preferred to use the machine with the stabilizing bars.
Does the DR auto-cycle? The cam assembly on the DR is spring loaded. Once your hand is removed from the lever it automatically retracts to the neutral position – about 1 second into the splitting cycle! This is also an industry standard that requires the activating lever travel in the same direction as the RAM.
Is it a 1-Year or 6-Month Hands on Trial? We’re so confident in the DR Rapid Fire that if your not 100% satisfied then we’ll take it back – no questions asked – anytime in the first full year that you own the machine (less return shipping).
Does the DR have a clutch? Yes, we use a Noram centrifugal clutch.
Why does the DR only have bearings on 1 side when the Super Split has them on both sides? The DR and Super Split have 2 bearings, 1 on each side of the beam.
More generally, I’d like to acknowledge that the Super Split is an exceptionally well-built machine and I wouldn’t hesitate to recommend it to anyone. At the same time, we’re proud of the machine we’ve built here in Vermont. Enough so that we’re offering a free extended warranty – A FULL 3-YEARS – even in commercial use!
I own and use other DR Power Products. I have always been extremely pleased. Their Customer Service doesn't have to take a back seat to anyone. Parts you need a delivered quickly. They have a network of Dealer Authorized Repair Centers where you can have your machine fixed. Kinetic Splitters are so simple you probably can do almost everything yourself.
I have read that the FlyWheels are from China but as far as I can find out that is all. Except the Subuaru Engine.