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In my understanding they will custom make your boots to match your foot but you have to wait for the next manufacture cycle of that particular boot. That could be a month or two. I sprung for the viberg linsmen boots a couple months ago and they gave 10% off with out to much squaking. So far the boots have been good however at just under 500 cdn with tax they should be good.
My only complaint is the boots are a bit heavy. I did a large douglas fir 5' bdh 150' tall resulting in, due to rigging issues, 7 hours of spuring. My feet were sore but not mashed potatoes like other boots I have worn.
I love mine, they are heavy but they are great, my triple sole ones are heavier. They seem to be a bit wider than other boots though, which is good for me. The newer ones I bought I had to take back and get the guy to change the top lace holes for bigger ones, too small to use the loggers tie. You know what I mean Mitchell, were yours o.k. in that regard?