The dilemma is my folks said that BC Hydro -the electricity provider- has come out on 3 separate occasions to inspect the tree, and then did nothing about it. Not to mention it's been weeks since the last visit. It seems getting hydro to cut the tree down is becoming an unreliable and repetitive chore.That looks like a single phase dead-end pole with #2 or 2/o service. Looks like a reasonably new installation. The primary voltage is most likely 7200v (phase to ground), enough to kill pretty quick.
Most utilities have multiple Arborists on staff, that can come out and assess the situation. If they don't take the tree down entirely, they certainly can do a "make safe" cutting and let the property owner do the rest. That's common practice.
The utility will be far more forgiving if they are consulted on the front end of the impending job, rather than responding to a situation where the pole is broken, transformer damaged and primary conductor on the ground.
Get with the utility arborist and discuss it. Then decide on the best course of action.
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