Stihl is the noble company, "we support our dealers and therefore we provide better support to our customers."
I buy Stihl, wouldn't want to come across as just another sniper against them.
But how can you support sales of ridiculous numbers of chain saws after a natural disaster? In effect, these sales are box store sales. Even if the building they came from is a small box and the price was not discounted.
In the world of business ethics, total revenue still finds a way to rear its ugly head.
Why doesn't Stihl have teams of repairmen that do follow-up support in these hurricane areas?
Sure, Stihl can't fix all the problems of the world. If the local infrastructure is devastated and sales are made elsewhere, then come back in one week a month with 3 quality repairmen from elsewhere and a van of parts and help those local dealers do the job and get established again.
Hurricane sales in the US must be one of the first topics discussed at any large chain saw manufacturers overseas sales meetings.
1) Guaranteed high sales,
2) Maximum prices,
3) Service support an unnecessary option.