New Stihl MS261 metal broken near oil cap

[jreed]

just brought my new ms261 home from the dealer today. Upon inspection I noticed the metal that sticks out beside the gas cap is busted off. Has anyone had this problem? It isn’t a big deal but I hate to pay that much money for something that isn’t perfect.

 

[KiwiBro]

That's the new reduced weight version.

But I'd be taking it back for a replacement. Dealer shouldn't have any prob with that if it left their store like that.

 

[jreed]

That's the new reduced weight version.

But I'd be taking it back for a replacement. Dealer shouldn't have any prob with that if it left their store like that.

Yep, definitely left the store like that. I noticed it as I was carrying it in from my car. Even double checked in my car to make sure nothing banged into it and the piece wasn’t laying somewhere.

This thing is definitely lighter. Must better than my ms290 I’ve used for 10 years.

 

[Cody]

I'm sure it would be fine, but the dealer should have noticed that and sold accordingly. I've always hated that lip, and while I'm sure it's there to protect the cap, I wouldn't hesitate to smooth it down on that saw, and maybe find some touch up paint. That is of course if the dealer wants to play games.

 

[CR888]

Its quite a common breaking point is Stihl saws, seen it a few times. No big issue on an old beater saw however the little piece is there for a reason to protect the highly complex and fragile porcelain flipidy-doo oil cap. A new saw off the shelf from an authorised dealer should be inspected, setup & in perfect condition when let out the door....that's their job & the reason you are supposedly meant to purchase from a dealer. I would not cut wood with it until you get a new one so there is no question over when it happened.

 

[Honyuk96]

Pretty clear somebody put a sticker over a blatantly clear fracture. I'd be upset

 

[thetoolnut]

Bring it straight back and look for a replacement.

Sent from my SM-G389F using Tapatalk

 

[2412]

Don’t put gas in that end. And take that saw back.

 

[thetoolnut]

Don’t put gas in that end. And take that saw back.

That's the oil reservoir.

Sent from my SM-G389F using Tapatalk

 

[jreed]

Don’t put gas in that end. And take that saw back.

Oops, yeah, oil cap is what I meant

 

[Canyon Angler]

Pretty clear somebody put a sticker over a blatantly clear fracture. I'd be upset

+1

"Yup, we'll just paste this sticker right over the missing piece as if to say, 'Yessirree, we looked it over, and that's no big deal so we're giving it our Official Dealer Sticker of Approval®' and you shouldn't question it..."

Makes me wonder whether the OP deals with the same dealer who tried to pull a fast one on the old vs. new/improved version of a saw earlier this week...

 

[Duane(Pa)]

The sticker is from the factory not the dealer. Sure hope this ends up better than the last one...

 

[Canyon Angler]

The sticker is from the factory not the dealer.

Yes, I know.

But I doubt anyone at the factory schmutzed the sticker down over the broken-off missing metal, as it appears to be in the photo, as if to suggest "This is the way it's a-posed to be, elsewise there wouldn't be this-hyere sticker like, aight?"

That's got the dealer's fingerprints all over it...or else, if someone in the store did it and the dealer didn't notice it before selling the saw, that's almost as bad...

 

[blsnelling]

Pretty clear somebody put a sticker over a blatantly clear fracture. I'd be upset

No, that sticker wasn't put there to cover up the crack. That's where they are on all new saws. SMH

 

[jreed]

Yes, I know.

But I doubt anyone at the factory schmutzed the sticker down over the broken-off missing metal, as it appears to be in the photo, as if to suggest "This is the way it's a-posed to be, elsewise there wouldn't be this-hyere sticker like, aight?"

That's got the dealer's fingerprints all over it...or else, if someone in the store did it and the dealer didn't notice it before selling the saw, that's almost as bad...

I knew exactly which saw I wanted and went in and told them. This was the only one left and it was a floor model. We grabbed it off of the shelf and the guy even gased it up and filled the oil reservoir and didn't notice it (or ignored it). When I thought about that, my thought was maybe it happened in my car because surely he would have seen the damage. But there's no way it happened in my car. I have to imagine it would have to take a pretty heavy shot to break that metal.

At any rate, I called and they said to bring it in and theyd take a look at it.

 

[boltonranger]

I can’t handle the saw or look in person;
So I’m assuming all this will ever be is cosmetic.
If the dealer would reduce the sale price by an amount you both can live with, I would consider that.

My saw has the “lip” and it’s a pain to keep the stuff that collects between it and the oil cap out of the tank.
If this eliminates that - it’s a “plus” in my opinion.

 

[Canyon Angler]

I’m assuming all this will ever be is cosmetic.

Considering the $$$$$$ price you pay for a new Stihl, I would want all the lipstick the pig came with (and all the powdercoating or paint the metal came with)...

If it's no big deal, then the dealer shouldn't have a problem replacing it, since if it's no big deal, they'll have no trouble pawning it off on some other customer, right?​

 

[JimM]

No, that sticker wasn't put there to cover up the crack. That's where they are on all new saws. SMH

Pretty sure he is merely saying it was busted before the sticker was applied.

 

[Honyuk96]

Yeah i wasn't placing blame anywhere just mentioning that someone clearly put a sticker over damaged product, thats all.

 

[KenJax Tree]

The sticker is put on there at the factory not the dealer. It looks like the piece busted off and the sticker peeled off the piece that broke.