We've been with Wildblue a couple yr. Before that, all we had was cellular phone with software that essentially means the phone is a modem. The speeds were incredibly slow, only acceptable for email and even that was pathetic. No phone lines here. But with satellite, it's a dream for us. No real problems with Wildblue. Someone said their basic plan is $49/mo. That's for 512 kbs download/128 kbs upload. The other options are for faster rates, up to 1.5 Mbs at the highest, which costs $79. Other options between those. We are on the slowest/least expensive and are happy with it. If we were running a business from home or downloading movies or something, we'd want the faster thing.
Customer service has been ok, ranging from great at times to "can't get thru the phone hell" because you wait for hours. Mostly, however, it's been ok. Any issues have been addressed promptly and the technicians have spent a long time on line with us when we needed assistance a couple times. We're in Colorado, don't know how that compares with other areas....
Don't recall just what we paid to get the equipment, think it was around $300, and then installation $150. But they've since had numerous "specials" with either the equipment no cost or the installation free or whatever.
