Qualifications / Certifications for Husky warranty repair

[litefoot]

Local hardware store is considering adding Husky saws to his inventory. He's a little reticent due to not being able to service the saws. I advised him that the big box stores do not have in-store service either. But after I left, I thought about maybe offering my services to do warranty repair. I don't own a shop, but I've got most tools and some know-how. Is this even doable? I'd like to know what you think before I talk to the owner.

 

[BostonBull]

It is doable but to get the discounts on parts, the newest tech updates, and all the latest IPL's I would say you would have to work for him on site. MAybe just a few days a week at night or something.

 

[spike60]

You could go to the tech update school for the store. In registering, the store just faxes a sheet with your name on it. Husky won't actually know whether or not you are an employee.

I think the bigger hurdle for you will be that the store will have to be able to supply you with the ability to look up, order, and stock parts. And they will also have to be able to sell parts over the counter when you are not there. If they are signing up as a dealer with Husky, they will have to do most of that anyway. But if they are simply going to buy saws through the hardware co-op then you aren't really going to have the support to pull this off, and the customers will know it.

 

[litefoot]

You could go to the tech update school for the store. In registering, the store just faxes a sheet with your name on it. Husky won't actually know whether or not you are an employee.

I think the bigger hurdle for you will be that the store will have to be able to supply you with the ability to look up, order, and stock parts. And they will also have to be able to sell parts over the counter when you are not there. If they are signing up as a dealer with Husky, they will have to do most of that anyway. But if they are simply going to buy saws through the hardware co-op then you aren't really going to have the support to pull this off, and the customers will know it.

So there is distinction between being a dealer and being a retailer through the co-op then, eh? Hmmm. Didn't know that. So what would Husky require for him to become a servicing dealer?

 

[spike60]

So there is distinction between being a dealer and being a retailer through the co-op then, eh? Hmmm. Didn't know that. So what would Husky require for him to become a servicing dealer?

The most basic distinction is that a dealer offers parts and service, while a retailer just sells the saws and tells any customer with a problem to go solve it somewhere else.

Husky will require him to stock some parts and accesories to go with the saws. They may also push for him to stock other product categories. They pretty much won't want to talk to you unless you have the potential to do $50,000 worth of business a year. You will be provided with books and parts look up materials, and be expected to attend the Husky update school, a one day event, each year.

All parts and wholegoods are invoiced through Husqvarna Financial Services, which is part of GE financial, so he will have to get set up with them.

If this seems like too big a deal, you might want to look at Jonsered, which are essentially the same saws. They are a little more low key and far less demanding.

If you really want to do it, you can find a way to make it work.