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newb

ArboristSite Operative
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What are your red flags that a customer is going to be a pain. Two of mine are the ones who call every other day from the time they accept the bid until you are done. The other is the one that calls you numerous times but has no answering machine themselves. Pete
 
When the check bounces..... other than that I can tolerate pretty much any other BS. Gotta love written/signed contracts, keeps the wigglin and rigglin to a minimum, and keeps me honest too! LOL!
 
The ones that call you 3 times in one year for a bid on trim job that they gave to somebody else the other 2 times.They care nothing about quality,only the cheapest price.
I will usually go out the 2nd time because they may not have been satisfied with the last guy,but the 3rd time,,,,I won't waste my time.
 
The red flag in my former line of work was someone asking if I required a contract... (YES), or if I accepted cash... (looking for a 1/2 price job not caring if I get pinched in the process) and others.. first instincts when you first meet the prospect, go with gut feeling.. had saved me many times. Or the biggie... "I have friends that can do it cheaper"... I would respond with, "fine, they have the job now, good luck"

However, to me, if someone calls about quotes multiple times, gives the work to others multiple times, but still calls for quotes, that maybe says that they have lots of work, or leads to jobs, and has the work done,or subs out the work to the lowest qualified bidder... this is standard business practice..


If I was to not get the bids time after time, that tells me I am much higher, or bidding higher than the competition. Just because someone bids lower than I did in this scenario does not mean their quality of work is lower than mine, it means I am overpriced for the market and trying to charge more than what the market will bear.

Anyone that gets the attitude that everyones quality of work is lower than theirs just because someone charges less is too full of themselves and needs a reality check.

It could very well be that the other competition does not have the overhead someone else has, such as financing on equipment, maybe they pay less for insurance due to good track record, or competitive pricing..maybe they pay less for employees than someone else, there could be many reasons why someone can bid less for a job than someone else.

The obvious is if bids are lost repeatedly is that the bid loser is overpriced.
 
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What are your red flags that a customer is going to be a pain.

1.) When the client starts to come off weird from the first initial phone call.
2.) When... they want my price OVER THE PHONE.
3.) When I feel disrepected in any way.
4.) When they don't react to my funny comments throughout the quote process.
5.) When they ask if I willing to trade my work for p.o.r.n videos.

There's more, but that covers some of the basics.

StihlRockin'
 
red flag

Better yet when you tell them $500 the job is actually $900 and they say they had a bid for $100 happened several times.Have a:censored: nice day
 
The red flag in my former line of work was someone asking if I required a contract... (YES), or if I accepted cash... (looking for a 1/2 price job not caring if I get pinched in the process) and others.. first instincts when you first meet the prospect, go with gut feeling.. had saved me many times. Or the biggie... "I have friends that can do it cheaper"... I would respond with, "fine, they have the job now, good luck"

However, to me, if someone calls about quotes multiple times, gives the work to others multiple times, but still calls for quotes, that maybe says that they have lots of work, or leads to jobs, and has the work done,or subs out the work to the lowest qualified bidder... this is standard business practice..


If I was to not get the bids time after time, that tells me I am much higher, or bidding higher than the competition. Just because someone bids lower than I did in this scenario does not mean their quality of work is lower than mine, it means I am overpriced for the market and trying to charge more than what the market will bear.

Anyone that gets the attitude that everyones quality of work is lower than theirs just because someone charges less is too full of themselves and needs a reality check.

It could very well be that the other competition does not have the overhead someone else has, such as financing on equipment, maybe they pay less for insurance due to good track record, or competitive pricing..maybe they pay less for employees than someone else, there could be many reasons why someone can bid less for a job than someone else.

The obvious is if bids are lost repeatedly is that the bid loser is overpriced.

I'm not talking about losing a lot of jobs.I'm talking about a few select people.

Some people are just plain cheap azzes,and I don't need them,and they are a waste of time.
 
Strange vibes on the phone, right off the bat, will usually tell me that the gig is not going to happen. A potential client who asks for so much info that it takes twenty minutes to even get to setting up an appointment to see the job site, also is a bad sign, for me. A client who tells me that I'm one of 4 or 5 companies being asked for bids will usually hear me bow out of the process, during our first phone conversation. During an actual job site call, if the potential client talks my ear off and overly compliments me on any number of things, that usually is an individual who is trying to get free advice and nothing more. A client who wants to dictate to me each and every move and cut I need to make on his/her job will usually see me lose interest in ever doing it.
 
However, to me, if someone calls about quotes multiple times, gives the work to others multiple times, but still calls for quotes, that maybe says that they have lots of work, or leads to jobs, and has the work done,or subs out the work to the lowest qualified bidder... this is standard business practice..

If the person hiring for the job is ONLY looking for the lowest price, why continue to waste your time and rescources to look at their jobs? I'm not going to lower my rates to work for them, so why bother? I'll spend my time and energy finding the clients who will pay what it costs to have me do the job.

It's been proven over and over that hiring only for price gets you what you pay for.

If I was to not get the bids time after time, that tells me I am much higher, or bidding higher than the competition. Just because someone bids lower than I did in this scenario does not mean their quality of work is lower than mine, it means I am overpriced for the market and trying to charge more than what the market will bear.

Anyone that gets the attitude that everyones quality of work is lower than theirs just because someone charges less is too full of themselves and needs a reality check.

I disagree, it means you're overpriced for the customer you're talking to at that moment. Some people are ONLY concerned with price when they look to hire, and I'm not concerned with getting those jobs.

In some cases a higher price does not mean better quality, but in many cases it does. Reasonable people know this, or they'd always hire the lowest priced guy. I've sold 4 jobs in the last two weeks where I was told as soon as I delivered the bid that they had estimates for less.

"Sorry, I can't beat that price....is there a reason you're still getting estimates for the job?"

"I didn't really like the guy....he was (rude, smelled of alcohol, unlicensed, wanted to use heavy equipment in my flower beds, or just didn't inspire any confidence in their ability)"

Pick one...all four have been told to me in the last two weeks.

It could very well be that the other competition does not have the overhead someone else has, such as financing on equipment, maybe they pay less for insurance due to good track record, or competitive pricing..maybe they pay less for employees than someone else, there could be many reasons why someone can bid less for a job than someone else.

Sometimes this is right on the money. Other times it's not. But lowering your overall rates because you've encountered a bunch of low bidders only further degrades the market we're all trying to sell jobs in. Almost every tree guy out there is selling jobs for 50%-66% of what we were getting a year and a half ago, because of the lowball (hack) competition we're bidding against. If you're closing every job you bid, you're too cheap, and costing yourself profit in the long run, and working harder to make the same or less money.

The obvious is if bids are lost repeatedly is that the bid loser is overpriced.

We've all had to adjust our rates to a certain degree, but that does not mean we're competing to be the low bidder. Price and quality DO have a direct correlation.

But you already know that, or you'd have bought some 60cc saw off ebay for a couple bills instead of shelling out for a 361. When you bought your Harley, was it the cheapest bike you could find?

Wether it's tangible goods, or services, price and quality will ALWAYS be related.

The customers who get to me right off the bat are the ones who say:

"I want it trimmed up REALLY good....all those pesky leaves will be dropping in a month, and I don't want to clean them up."
 
The timeless classic....

"Just get it on the ground".

I really hate that one.

What do they think I bought all this crap for?? so it can sit at the the shop and my help can sit home while I slave it all alone up so they can get the best possible price?? I guess so.

Sometimes I'd like to ram a pulan up some of these people's a$$es. lol.
 
"Just get it on the ground".

I really hate that one.

Just putting them on the ground doesn't bother me to bad. What i HATE is when they tell you to put them on the ground, and then decide after wards that they want me to clean it all up. That really gets me going.
 
Aint' that the truth.

Just putting them on the ground doesn't bother me to bad. What i HATE is when they tell you to put them on the ground, and then decide after wards that they want me to clean it all up. That really gets me going.

I always make sure on no-hauls to let the customer know right off the at that the debris will be ridiculous and my price for cleaning it up after I trash 'er to the ground will reflect that and be much higher than if they'd just hired me for the full job in the first place. Usually I try to convince them to at least pay me for brush removal.

A red flag for me is when I call the HO back to set up an estimate appointment and they ask me, 'Which company is this again?" Or if they say, just come by, and leave your estimate in the mailbox.
 
Just putting them on the ground doesn't bother me to bad. What i HATE is when they tell you to put them on the ground, and then decide after wards that they want me to clean it all up. That really gets me going.

or "you don't have to haul it off,just tie it into little bundles and the garbage man will take it" Give me a break,,,,,no thank you,Its easier to dispose of it myself.
 
or "you don't have to haul it off,just tie it into little bundles and the garbage man will take it" Give me a break,,,,,no thank you,Its easier to dispose of it myself.

Or, "You can just drag all the brush 50 Ft. into the woods" Yeah right. Drag it 50 FT. into the woods, or drag it 10FT to the chipper ???

When people want there trees just "dropped", i usually tell them (in a polite way) that the only brush were going to move, is the brush that we have to move, everything else stays where it lays.

You hit the nail on the head there Blakes, there's a big difference between taking your time piecing out a tree so the groundies can keep up and keep the drop zone clear, and doing a cut-n-bomb. The mess is horrendous.
 
A red flag for me is when I call the HO back to set up an estimate appointment and they ask me, 'Which company is this again?" Or if they say, just come by, and leave your estimate in the mailbox.

This really stinks when they tell you that you were recommended by a friend of theirs and they are still shopping prices. :censored:
 
This really stinks when they tell you that you were recommended by a friend of theirs and they are still shopping prices. :censored:

That's a tough one. You wanna blow them off because they're probably cheapskates but now you have to go at least look at the job and do right by your previous customers.
 

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