I had a problem once. I ordered 2- 120' braids and 1- 150 3/4 bull, I had not used this company before although I get their catalogs from time to time. The kicker, reason why I decided to order from them was they were having a special, FREE SHIPPING.
Hey, free costs nothing so thats a plus right?
Well,
I received a bagged 120, a bagged 150 3/4 and a loose 1/2 braid.
I walk them out to the parking lot next door to lay them out and coil them up. The bagged 120 looked OK, the bagged 150 was about 30' longer, so OK, the loose (120) was about about 70 feet long stepping it off. I called them about it, said they would check and call back. They returned call the next day to tell me that the order was correct, that the weight for what I ordered versus shipping cost was correct so they couldn't see a problem.
I went out and stepped off the 2 correct looking ropes, pretty close, figured the bull may have been a little long that caused the weight difference, but nope.
Called them back, told them it was funny that all was correct, but I had a pretty much useless rope but, they couldn't help it even when I told them the kicker(comming) done deal, nothing more owed or comming.
KICKER is, remember back FREE SHIPPING? I get online and look up cost of rope I bought by foot, and by the price of shipping clearly marked on invoice and on shippers label. The missing amount of rope multiplied by cost per foot equalled perfectly the shipping price! Too perfect to be dumb luck.
Of course I am not using the company anymore, and am not listing it on public forum, but you can email me for the name
-Ralph
EDIT: In all fairness to a great company, the question was asked. No, it was not Sherrill. Thanks again sean for the great double splices on the new arbormaster blue stripe. very impressive work at a very good price.
-Ralph