Yes. Made sense. The tech at Englander was amazed it made it out of the factory like that also. Had I been the original purchaser, Englander would have fixed it no prob.The hinges are fine. Just welded in the wrong place.
I'd tell them that it's a safety issue and has nothing to do with whether you are the original owner.
I learned in the trucking industry when they wanted me to do something like go over on my hrs to pull the it's not safe card , "I don't feel safe doing that"
. It works and kept me out of a lot of stupid situations others got in trouble for because they said "I'm not doing that". Many times how we word things will change the outcome, as well as talking with the right person will.
Do a bit of research and find out who monitors wood stove safety here in the US and give them a call, no need to say the manufacture right away, but get the facts on what their responsibility is as far as fixing a defect. Then call them back and share that with the "tech", if his tune doesn't change tell him that you appreciate him doing what he could to help, then ask to talk to his supervisor so you can let them know that, when you talk to the supervisor tell him what him that you appreciate what the tech had to say, but it didn't resolve the problem and share the issue with the supervisor and see what happens. I don't make any threats, but tell them what I will be doing after they let me know what they will be doing, sometimes they change their tune, but most times theses days they are like sorry about your luck buddy
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Then you just fix it
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I have a 96 Honda Accord wagon that had an issue with the drivers side seatbelt. I had my wife call them and see what they would do about it as safety devices are supposed to have a lifetime warranty on Hondas(I think all brands though, Mike?). They scheduled a time and said if there is not something jammed in it they would fix it free of charge, and they did as there was nothing in it. Go Honda
, this was one good outcome, but I've had many I wasn't pleased with from many other companies.