treemandan
Tree Freak
I just pasted this from my email :
Hello Ben; thanks for your loyal support of WL products over the years!
No doubt with two recalls in short order it would leave anyone wondering what’s going on.
Please read below an expression of what we were faced with and how we tried to do the right thing.
Even though (and especially regarding the Rings) we were assured on more than one occasion from “US Rigging” from whom we bought the rings that went on our original Cougar saddles that those rings were not part of the previous ring recall of Kong Rings.
Obviously if they had suggested that they were associated with that recall we would have reacted much earlier but they did not do that.
Unfortunately it took a ring failure for them to come clean!
So now we have well marked tested rings from ISC and hopefully we can put this unpleasant business behind us!
The message starts Bellow!
Thanks for your response. Your frustration, dissatisfaction, and concerns are understandable. While we regret your lost confidence, we understand it. We have been manufacturing positioning saddles for over 35 years and have always prided ourselves on manufacturing quality and safe, dependable performance in the field. We have never been in a position which required recalling saddles or components of a saddle, and then we have had to perform two recalls within a year. We realize these recalls may certainly negatively impact the perception of our product, yet we strongly feel that actively trying to resolve potential issues in the field was (an always will be) the right thing to do. While we recognize that we may not regain your trust and confidence in our product, please be aware of more background related to the recalls.
All of our saddles, including the Cougar, have been developed and tested to exceed testing requirements. We have detailed quality control procedures put into place in the manufacture of all our saddles, and we purchase components that are to be suitable for use. Unfortunately, on the Cougar saddle we purchased components (rope bridges and O-rings) that met initial testing requirements but became potential issues. We understand that we are only as good as our suppliers and had chosen these 2 previous suppliers based on their quality and established experience in the industry. We no longer buy either component from either supplier, and are purchasing these components from companies with a strong track record for dependability. The component issue certainly affected our Cougar saddle, and we are striving to eliminate any future component issue in the future.
Please know that we developed our business by manufacturing quality, dependable products that exceed all applicable safety standards. We remain committed to that quality and safety in the field. We hope at some point that we will regain your confidence and trust in our product.
Sincerely,
####.
#### Kiefer
Arborist Division Manager
Weaver Leather, LLC
P.O. Box 68 7540 C.R. 201
Mount Hope, Ohio 44660-8371 USA
Phone 800-932-8371 Ext. 114
Phone 330-674-1782
Fax 800-693-2837
Cell 330-763-3256
Hello Ben; thanks for your loyal support of WL products over the years!
No doubt with two recalls in short order it would leave anyone wondering what’s going on.
Please read below an expression of what we were faced with and how we tried to do the right thing.
Even though (and especially regarding the Rings) we were assured on more than one occasion from “US Rigging” from whom we bought the rings that went on our original Cougar saddles that those rings were not part of the previous ring recall of Kong Rings.
Obviously if they had suggested that they were associated with that recall we would have reacted much earlier but they did not do that.
Unfortunately it took a ring failure for them to come clean!
So now we have well marked tested rings from ISC and hopefully we can put this unpleasant business behind us!
The message starts Bellow!
Thanks for your response. Your frustration, dissatisfaction, and concerns are understandable. While we regret your lost confidence, we understand it. We have been manufacturing positioning saddles for over 35 years and have always prided ourselves on manufacturing quality and safe, dependable performance in the field. We have never been in a position which required recalling saddles or components of a saddle, and then we have had to perform two recalls within a year. We realize these recalls may certainly negatively impact the perception of our product, yet we strongly feel that actively trying to resolve potential issues in the field was (an always will be) the right thing to do. While we recognize that we may not regain your trust and confidence in our product, please be aware of more background related to the recalls.
All of our saddles, including the Cougar, have been developed and tested to exceed testing requirements. We have detailed quality control procedures put into place in the manufacture of all our saddles, and we purchase components that are to be suitable for use. Unfortunately, on the Cougar saddle we purchased components (rope bridges and O-rings) that met initial testing requirements but became potential issues. We understand that we are only as good as our suppliers and had chosen these 2 previous suppliers based on their quality and established experience in the industry. We no longer buy either component from either supplier, and are purchasing these components from companies with a strong track record for dependability. The component issue certainly affected our Cougar saddle, and we are striving to eliminate any future component issue in the future.
Please know that we developed our business by manufacturing quality, dependable products that exceed all applicable safety standards. We remain committed to that quality and safety in the field. We hope at some point that we will regain your confidence and trust in our product.
Sincerely,
####.
#### Kiefer
Arborist Division Manager
Weaver Leather, LLC
P.O. Box 68 7540 C.R. 201
Mount Hope, Ohio 44660-8371 USA
Phone 800-932-8371 Ext. 114
Phone 330-674-1782
Fax 800-693-2837
Cell 330-763-3256
