Go to another dealer and get what you want! I think that person was honest in that he was trying to put you into a saw for less $, but that was not the saw you wanted.He should have told you your options, and let you choose what you wanted. He could have closed the sale by saying said, "the A, B and C (ms200 rear handle) saws will all get the job done for what you are doing. Which one would you like? SALE CLOSED!
Rule number 1 in Sales. Give the customer what they want, if they are asking for a specific item
Rule number 2, Listen to what your customer is telling you. You can advise the best solution to their problem, but you will not be able to change their mind if they are dead-set on what they want.
Most of the time, People buy for emotional reasons rather then practical ones.
Blood was 100% dead on in his post.
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Not to hijack this thread, but here is a perfect example of Poor Sales ability.
My friend just purchased 5 acre wooded lot and a home he needed a chain saw. He looked on line and was set on a stihl 390. I told him about the 361 for $150 more or he could save the $ and buy chaps a helmet ect. He was set on the Stihl 390 with a 20" bar for $479.
So we go saw shopping. He has $700 cash in his pocket in case he decides on the 361. We go to 3 Stihl dealers. Not one dealer asked if they could help us! It was 3:00p.m. on a Thursday afternoon, so it was not busy at any of the dealer ships. We were the only people in each of the stores at the time.
I was stunned. I even went up to the counter at one dealership and said, "my friend wants to buy a saw can. Can you tell me the difference between the 390 and 360?" Now I know all the answers because I am a AS saw freak. The guy says, "yeah the 390 has nome cc's." I was appalled in the way we were treated by all three of these dealers. I was tempted to call each of the dealers, ask for the owner, and tell them each they just lost a $700 sale because their staff is lazy, and they are not customer focused. T
All three dealers did not even have the courtesy to say, "Hi, can I help you find something" when we walked through the door. The dealers were all in CT. : East haven, Branford and NorthHaven.
After a frustrating day we were both disgusted. I told him to stop by the True Value 3min from his house on his way home, since they carry and service Huskys and are nice people. I told him to look at he 445,450, 455 and 460. I told my pal to buy a 45-50cc saw to start out with, and if he needed a biger saw I would be happy to come over and cut up whatever he needed.
He ended up purchasing a Husky 450 Anniversary model. They guy who sold him the saw went over everything about the saw with him, and showed him how to sharpen the chain too. Also tossed in a Hat, Bag, and a few files. He walked out the door spending $399. He is Happy, and has a saw he likes that suits his needs.
Sorry for my Rant.
I'd love to have a 200T or the rear handle version myself but I picked the 211 and can say it is a very nice saw. Either way, find another dealer...
