Were to buy jonsered parts ?

[aokpops]

Can shop around for husqvarna parts . Not sure if I can give out names , ereplacement parts is sure a good place .But no jred parts there They need to get paypal to . When I found parts for a jonsered get stuck spending what there asking . Probably the norm for these saws.

 

[fearofpavement]

I struck out at local places for Jonsered parts and wound up getting what I needed from the other side of the country. A place in California. I think it was Simonian's Saw or something like that. He ordered what I needed and mailed it to me. Jonsered isn't going to stay in business if they don't get their dealer act together.

 

[young]

forum sponsor spike60 is a jonsered dealer. give him a shout.

http://www.arboristsite.com/member.php?u=7940

 

[RAMROD48]

I struck out at local places for Jonsered parts and wound up getting what I needed from the other side of the country. A place in California. I think it was Simonian's Saw or something like that. He ordered what I needed and mailed it to me. Jonsered isn't going to stay in business if they don't get their dealer act together.

Its worked this long...dont know how, but it has...

 

[SawTroll]

I struck out at local places for Jonsered parts and wound up getting what I needed from the other side of the country. A place in California. I think it was Simonian's Saw or something like that. He ordered what I needed and mailed it to me. Jonsered isn't going to stay in business if they don't get their dealer act together.

They are staying strong in some areas, and not so in other areas. Also be aware that a lot of the parts are the same as for the Husky counterparts - but there is no Husky counterparts to the 2051, 2054 or 2055, even though they were made by Husky, at least from 1990 or so.

 

[fearofpavement]

Some of you may remember my lamenting about the 2172 I acquired. I was trying to find a brake handle for it. The frustrating thing for me is that not only did no one have the part, it wasn't going to be available from Tilton for months. This isn't some obsolete saw from 20 years ago. This is a current production, supposedly professional grade saw and parts aren't available??? That's why I went to California to get the part. He was able to readily get it from HIS distributor. So maybe it's a Tilton problem and not a Jonsered problem. it all comes back to roost at the feet of Jonsered either way. This has definitely soured me on the brand and I don't plan to acquire any more of them. All the parts come in bags that say Husqvarna on them... So why can't Husky dealers order Jonsered parts? (I tried that)

 

[SawTroll]

I suspect it has to do with the fact that the distribution network for Husky and Jonsered isn't the same, and the"bottleneck" in North America likely is Tilton, in the areas where they have the distribution rights.

Spike60 will surely correct me, if I am wrong (it happens)....:hmm3grin2orange::hmm3grin2orange:

 

[Scooterbum]

forum sponsor spike60 is a jonsered dealer. give him a shout.

http://www.arboristsite.com/member.php?u=7940

I'll second this one, great Guy !!
Good company to deal.

 

[screamin350]

I've had no problems ordering Jred parts through Husqvarna? Maybe I'm located where there is no other distributor coverage. The closest dealer to me is about a half hour away, but that guy has a few burnt out bulbs.

 

[ford832]

So why can't Husky dealers order Jonsered parts? (I tried that)

For the same reason that Honda dealers aren't given the fiche for Acura products-and vice versa.
I guess I'm fortunate,I just wander down to my local Jred dealer.I've never had an issue with anything and as an added bonus,I get to give him a hard time about the orange and white ones on his shelf alongside the good red ones.:biggrin:

 

[bryanr2]

Spike 60 is where I would send my money. He is good people and has a stellar reputation.

 

[young]

Some of you may remember my lamenting about the 2172 I acquired. I was trying to find a brake handle for it. The frustrating thing for me is that not only did no one have the part, it wasn't going to be available from Tilton for months. This isn't some obsolete saw from 20 years ago. This is a current production, supposedly professional grade saw and parts aren't available??? That's why I went to California to get the part. He was able to readily get it from HIS distributor. So maybe it's a Tilton problem and not a Jonsered problem. it all comes back to roost at the feet of Jonsered either way. This has definitely soured me on the brand and I don't plan to acquire any more of them. All the parts come in bags that say Husqvarna on them... So why can't Husky dealers order Jonsered parts? (I tried that)

because they want you to go to a jonsered dealer. thats how it is out there in the east. husky dealer might have been able to order jonsered specific parts in the past but i know for a fact within the last fews years they can not.

did you try to get a brake handle order from a authorized jonsered dealer? thats a common part that crosses all the way down to the 2071 hard to believed it was tilton's fault and not the dealer, but i dont know the whole story.

 

[spike60]

Some of you may remember my lamenting about the 2172 I acquired. I was trying to find a brake handle for it. The frustrating thing for me is that not only did no one have the part, it wasn't going to be available from Tilton for months. This isn't some obsolete saw from 20 years ago. This is a current production, supposedly professional grade saw and parts aren't available??? That's why I went to California to get the part. He was able to readily get it from HIS distributor. So maybe it's a Tilton problem and not a Jonsered problem. it all comes back to roost at the feet of Jonsered either way. This has definitely soured me on the brand and I don't plan to acquire any more of them. All the parts come in bags that say Husqvarna on them... So why can't Husky dealers order Jonsered parts? (I tried that)

Well golly gee, a part was on backorder.

Hope you muddled through with your other 15 saws. Don't want to sound too harsh, but any part from any company can go on backorder at any time. Don't make a big deal out of it. "Soured on the brand." I mean, come on. Deal with it. I probably have that part in stock and it came from Tilton, and they are great people.

As far as what Husky dealers can order, they can only order parts that are common to both brands. Husky is contractually unable to sell any Jonsered specific part.

If you want to do something interesting with your CA dealer, ask him if he has any 2171 west coast models in stock. They have some of them out west, and I can't order them myself due to that aforementioned contract, and it's driving me nuts knowing they are out there.

 

[GoRving]

What model do you need parts for?

 

[fearofpavement]

What I was trying to get was the plastic chain brake handle and a choke lever. I checked with two local dealers. They both gave me the same story that A. they didn't have the handle. B. they couldn't get one due to backorder. The backorder length wasn't reasonable. It was several months. If this was a saw I was depending on, it would've put me in a jam for sure. It proved that there is a problem in the supply chain. Since they aren't the only show in town I choose to use other brands in the future.

I still have the 2172. Oh, the one dealer I went to in person didn't even have a parts list for it. Had the 2171 list and beats me if they are the same or not, I think not.

This saw was the first Jonsered I had ever touched. They are not popular at all around here and not sure if its a cart or horse thing but I don't expect that to change. ie, the local popularity of that brand.

 

[fearofpavement]

Well golly gee, a part was on backorder.

Hope you muddled through with your other 15 saws. Don't want to sound too harsh, but any part from any company can go on backorder at any time. Don't make a big deal out of it. "Soured on the brand." I mean, come on. Deal with it. I probably have that part in stock and it came from Tilton, and they are great people.
...................................................

So because I have other saws, the fact a part for a current production saw is backordered for months shouldn't be an issue to me? I totally disagree with that line of thinking.

As far as Tilton, I don't know anything about them other than they are THE source for Jonsered parts in this region. The dealers get the parts from Tilton and if Tilton can't provide them, then that is an issue.

It may be a common situation among saw manufacturers, I don't know because I haven't purchased all that many saw parts from dealers. Anything I have tried to acquire either was in stock or received in a few days.

I am not bashing the saw at all. I don't really know that much about it because I haven't even run two tanks through it. I am very unhappy with the dealer situation in my area. Obviously not everyone is in the same situation or the brand name would be unheard of.

 

[spike60]

The backorder length wasn't reasonable. It was several months. If this was a saw I was depending on, it would've put me in a jam for sure.

I still have the 2172. Oh, the one dealer I went to in person didn't even have a parts list for it. Had the 2171 list and beats me if they are the same or not, I think not.

A.-I agree that several months is unreasonable, but I also find that unlikely, as Tilton gets a container of parts at least monthly. But even one month would put a guy in a jam if he depended on that saw. A decent dealer wouldn't hesitate to yank one off another saw to keep you going.

B.- Your right, some parts between the two are indeed different, one of them being the part that you needed. As on the 372XT, the taller cylinder of the 2172 requires a different cylinder cover, top handle and chain brake handle. Wonder if the part that was on backorder was even the correct one to begin with.

Stuff happens. The plastic case saws, 2150, 2145 and such take a different brake handle than the metal cased saws, such as the 2153. Same for Husky. One of the IPL's for the plastic case saws was printed with the wrong number, and I order one and sell it to a guy and he comes back saying it doesn't fit right. Huh?? Looked at a bunch of IPLs trying to figure out what's going on. Call tech service and get the answer and hand the guy the correct part that was in stock to begin with. Like I said, stuff happens. But there is usually a solution close at hand.

And let me say that Tilton has a guy in tech sercice, Tom, who is just outstanding.

 

[hamish]

I suspect it has to do with the fact that the distribution network for Husky and Jonsered isn't the same, and the"bottleneck" in North America likely is Tilton, in the areas where they have the distribution rights.

Spike60 will surely correct me, if I am wrong (it happens)....:hmm3grin2orange::hmm3grin2orange:

Partially wrong.........the "bottleneck" in the US likely is Tilton, the distribution point in Canada is Husqvarna direct. No middle man.

 

[fearofpavement]

Well, I believe the backorder length because I got the same story from two different dealers. I had to dig up the correct part number myself. it is 576 25 59-01. I acquired this saw on April 19 and was told the part wouldn't be available to the end of summer! Anyway, the entire saga is on this thread: http://www.arboristsite.com/chainsaw/198748.htm

I have moved on... I still may sell the saw, haven't decided yet. I would like to have an 044/046/460 I think instead. Until I give it a good try out it will remain part of my line-up.

I have a bid on a job right now that would be a pretty good amount of cutting. Guy is broke and trying to scrape together the funds. We'll see.

 

[bryanr2]

Spike- Question for you Sir, In a previous post you mentioned 2171 West Coast... I have seen this term used by others regarding other models. When I searched the web, all I found different was the felling dogs labeled as heavy duty west coast. Are there other variables that go into the saw that make the West Coast version different from the normal variant? Regards and thank you for your time and consideration to my question.