I like the stove, but I really got burned by the dealer/manufacturer. Over the years I've used cast iron (Vermont Castings), box stoves (King, Ashley) and plate steel (Birmingham steel) stoves which are, what I now believe to be, realistically rated as far as their heat output goes.
The local (Cookeville, TN) Hearthstone dealer (
Custom Fireplaces and More) convinced me, against my better judgment, that the Tribute stove would provide all the heat I'd need -- rated at 36,000 BTU/h. The last Vermont Castings stove I'd used, a Vigilant, was similarly rated and really put out the heat -- enough to warm nearly 1,600 sq. ft. here in middle Tennessee.
So, I installed the Tribute, burned about 6 or 8 fires and rapidly discovered that a 10k BTU kerosene burner made more heat than that Hearthstone Tribute stove. The advertising also states that it will take a 16" log -- well maybe, if it's only about 2" diameter, wedged in sideways. The stove's only got about a 12" door so getting more than a few 12" sticks in is practically impossible.
I naturally went back to the local Cookeville dealer with my concerns about the seriously overated heat output of the little Hearthstone Tribute. They were very nice about it and said I could bring the Tribute stove back (as a used stove) and they would give me $1000 credit toward a larger one, though they didn't advise the tradeup.
I then installed a Hearthstone Mansfield soapstone stove (which the dealer swore would cook me out of my house) and which now heats my home very comfortably. The Mansfield, conservatively rated, probably compares favorably to something rated more realistically in the 35-40,000 BTU range. The advertised 21" log length, like the advertised 16" log length of the Hearthstone Tribute stove, is also a pie-in-the-sky wish. Sure, you can get a couple of 21" sticks in there, but don't plan on stuffing the firebox full of 21" logs -- 18" is all she'll readily take.
That little "experiment" in wood stove heating cost me about $100 per fire. Needless to say, I was quite unhappy with the local Hearthstone soapstone dealer, though I do understand all they have to go by is the outrageously overrated literature from the manufacturer. I wrote to the manufacturer hoping for refund to the dealer (and hence to me) for the loss I had suffered—got no satisfaction. They stood by their 80,000 BTU rating for the Hearthstone Mansfield soapstone stove (and 36,000 BTU Hearthstone Tribute rating) and gave me no hope of recouping my $800. I guess that old saying "buyer beware" is really true.
As it is right now I really enjoy the Mansfield soapstone stove, but wish the manufacturer and dealer had been more honest in the deal.
Would I buy another Hearthstone soapstone stove? Probably. It's a great stove. The thermal mass provides nice, even heat. Just be aware of what you're buying the first time around—and cut the advertised rated BTU output in about half.
PS: Just did a little math -
80,000 BTU/h * 10 hr burn time = 800,000 BTU's
wood heat value = 7,000 BTU/lb (at 20% moisture content)
Required wood load = 114.28 lbs
Don't think I can get quite that much in My Mansfield.