RCR,
Just completed our new Hootch 2 years ago.. I know your pain.
I had good luck and some moderate success by calling vendors, and asking each person thier name and the spelling of thier name, and documenting everything, then referencing names, dates and times on the next call.
It scares the crap outta some of them, because they are thinking of legal problems looming.
It should. A puchase is a legal contract. Remind them if needed.
Stay on 'em, and demand stated times for response, then call back when they drop the ball.
Also... and this is a dirty trick.
Be nice about it.
Especially to the first person to answer the phone.
They have the most info on what the scoop is, and who in the company REALLY can get things done.
Lennox is a big company, but someone there has to have thier act together.
The trick is to find them! LOL!!
My nemesis was the power company:censored: circle talking me.
That sucks!!!
Keep on 'em!
Stay safe!
Dingeryote