For what it is worth: I sent a message to Avant to ask if there are any dealers in Ohio. I received a call the next morning to let me know there are not, but they are working with folks to finalize plans to an existing equipment dealer to pick up the Avant line. The guy I spoke with was very helpful, offering to get me a machine now if I wanted one and promising to figure out maintenance if any is needed before there is a dealer in the area. He asked what I would use it for, suggested which attachments would work best, which models would fit the bill, etc..., etc... While he is a company rep, not an official salesman, I do recognize he was trying to sell a piece of equipment. Having said that, in my one little initial encounter with the company I am impressed with their customer service. The real test of customer service is when something goes wrong after the sale...but seeing that it is harder and harder to find decent customer service at any level, that conversation was a good start. I am probably a year+ off of buying, but I am always looking ahead to see what is next. Maybe if things go really really well and a dealer opens in the area and offers introductory pricing I'll buy one this fall (maybe). I think I want a 528 as the 400 series doesn't have the power to move decent sized B&B trees. Otherwise, I'd rather something smaller from the 400 series.