I have never known anyone to win a claim against UPS for insurance on a damaged item. The normal response from UPS has been that the parcel had inadequate packing. The only way, I hear, that they'll eventually come around after a lot of brain damage is if you have the parcel packed and shipped from a UPS store. Around here, that means a long drive, so no one does it. Last summer, I rec'd the second shipment of a box of two solar electric panels via UPS. As I walked down the driveway to meet the delivery truck, the driver slid the box, upright, from the back of the truck and pushed it over so it fell flat on the ground. This was after he'd delivered an identical shipment the week before. However, the glass didn't break and it was ok. The panels were worth over a thousand bucks. Nice to watch people who take pride in their work. I normally use DHL.
Chain Saw Blues
- Thread starter thomas72
- Start date
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bobbyb13
ArboristSite Operative
Been there, here's what I did
I received a damage Remington Bantam. I jumped thru all the hoops with UPS. Claim denied due to insufficient packaging. Wrong, I took pictures of the box with the damage, Inside and out, took pictures of the packing that was with the saw, took pictures of the saws damage, and filed a claim in small claims court against UPS in my local jurisdiction. My claim was paid in full quickly. They do not want to sent out a mouthpiece for a 150 bucks. Cost$35.00. Satisfaction priceless.
I received a damage Remington Bantam. I jumped thru all the hoops with UPS. Claim denied due to insufficient packaging. Wrong, I took pictures of the box with the damage, Inside and out, took pictures of the packing that was with the saw, took pictures of the saws damage, and filed a claim in small claims court against UPS in my local jurisdiction. My claim was paid in full quickly. They do not want to sent out a mouthpiece for a 150 bucks. Cost$35.00. Satisfaction priceless.
<Mounts Soapbox>
Does DHL and FedEx ring the doorbell when they deliver to a residence? UPS DOES NOT!!! If I don't hear the delivery wench on my porch and I don't think to check, the local crack addict may end up with my saw!!! I ordered a digital camera for my lady for Christmas. It required a signature. I had to go to the UPS terminal in the wee small hours of the morning after she hung 2 sorry we missed you stickers without ever knocking or ringing the bell (when the bell rings dogs howl, computer screens and lights dim, walls shake, neighbors call the cops, even old hard of hearing napping folk are aware someone is at the door). Why they are'nt willing to ring a doorbell escapes me.
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Does DHL and FedEx ring the doorbell when they deliver to a residence? UPS DOES NOT!!! If I don't hear the delivery wench on my porch and I don't think to check, the local crack addict may end up with my saw!!! I ordered a digital camera for my lady for Christmas. It required a signature. I had to go to the UPS terminal in the wee small hours of the morning after she hung 2 sorry we missed you stickers without ever knocking or ringing the bell (when the bell rings dogs howl, computer screens and lights dim, walls shake, neighbors call the cops, even old hard of hearing napping folk are aware someone is at the door). Why they are'nt willing to ring a doorbell escapes me.
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stonykill
ArboristSite Guru
stonykill
ArboristSite Guru
good luck, been thru that twice. Next they will say it was insufficiantly packed and want to send it back to the shipper who shipped it, so they can have their people there look at it. Then its months of phone calls, until you get sick of it and move on. Don't let them take the saw, and tell them you will go right away to your lawyer and then to small claims. Don't let them push you around.
thomas72
Addicted to ArboristSite
They already asked to take the saw, and I said Ohhhh NO! So now they are going to send someone here to look at it. I went to the UPS store and described how the seller shipped the saw and they said their was nothing wrong with the way it was shipped. So I do not know, it is up in the air right now.
Is'nt UPS self insured? I think so can't imagine why it is so hard to win a claim!!!
stonykill
ArboristSite Guru
BIG JAKE
Let’s go Brandon!
Excellent! I'll keep that in mind.
thomas72
Addicted to ArboristSite
Refund
Hey I just got the check from the seller. UPS gave me a total refund and I was able to keep the saw after hours of talking to ups. I am very happy that the claim worked out this way. I have already fixed the saw and plan on using it soon.
Hey I just got the check from the seller. UPS gave me a total refund and I was able to keep the saw after hours of talking to ups. I am very happy that the claim worked out this way. I have already fixed the saw and plan on using it soon.
Trigger-Time
Addicted to ArboristSite
Good news!
Glad to hear it worked out well for you. Still a shame someone has to jump through so many hoops to get the right thing done. Enjoy the saw!
Glad to hear it worked out well for you. Still a shame someone has to jump through so many hoops to get the right thing done. Enjoy the saw!
I've just finish receiving a check ($405) from UPS for a claim. It took close to 4 months of hassles w/UPS to finally get this resolved.
most critical part of process is getting shipper to release all rights for claim to you. UPS will only accept this in writing from seller, not you.
since shipper is the one that hopefully, took out insurance. UPS's contract is with shipper ... not you. UPS will not release ANY details to you, without a release of rights to claim from shipper.
for me, this release had to be sent in multiple times by shipper, before UPS finally acknowledged. All claims rights belong to me.
otherwise UPS could pay out claims for damages to shipper and you will never see a dime. All information concerning claim between UPS and shipper is private. You can do all the work in filing claim and you will not know results.
If damage claim amount exceeds insured value. UPS will pick up item for salvage value. then not only will you lose goods, you also will not receive any funds from UPS.
if you can't get a release of claims rights from shipper, don't bother with rest.. you will do all the work and UPS will not release results of claim.
1. the first thing to do is obtain a written release of claims from seller.
2. have seller fax this in to UPS.
3. find out the phone number of UPS claims rep
4. meet all UPS's documentation requirements
5. call to keep track of progress.
most critical part of process is getting shipper to release all rights for claim to you. UPS will only accept this in writing from seller, not you.
since shipper is the one that hopefully, took out insurance. UPS's contract is with shipper ... not you. UPS will not release ANY details to you, without a release of rights to claim from shipper.
for me, this release had to be sent in multiple times by shipper, before UPS finally acknowledged. All claims rights belong to me.
otherwise UPS could pay out claims for damages to shipper and you will never see a dime. All information concerning claim between UPS and shipper is private. You can do all the work in filing claim and you will not know results.
If damage claim amount exceeds insured value. UPS will pick up item for salvage value. then not only will you lose goods, you also will not receive any funds from UPS.
if you can't get a release of claims rights from shipper, don't bother with rest.. you will do all the work and UPS will not release results of claim.
1. the first thing to do is obtain a written release of claims from seller.
2. have seller fax this in to UPS.
3. find out the phone number of UPS claims rep
4. meet all UPS's documentation requirements
5. call to keep track of progress.
thomas72; said:
16:1mix
Addicted to ArboristSite
I'll be pi$$ed at UPS for eternity for busting up a 1920's vintage Briggs & Stratton that I had shipped from CA to Iowa. Sunzab!tches broke CAST IRON!
Since then, I have given favor to Fed Ex.
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Locoweed
ArboristSite Guru
Gee, I thought it was just the local collection of United Parcel Smashers that did things like that.
