Talks over butchered hedge take a choppy turn
And now, resolution:
http://www.lansingstatejournal.com/article/20090313/COLUMNISTS09/903130325/1016/COLUMNISTS09
Schneider: Talks over butchered hedge take a choppy turn
John • Schneider • March 13, 2009 • From Lansing State Journal
The moral of this story: Don't send a tree guy to solve a people problem.
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As I wrote Tuesday, a tree "trimming" crew working for the Lansing Board of Water & Light butchered Danise Audette's 12-foot-high Chinese elm hedge, leaving Audette eyeball-to-eyeball with her neighbor.
BWL officials acknowledged that the tree company - Asplundh Tree Expert Co., out of Willow Grove, Pa. - screwed up by whacking Audette's trees all the way down to the ground and promised compensation. A meeting to work out the terms of that reimbursement was scheduled for Wednesday.
As it turned out, there were two such meetings Wednesday - mainly because the first one, dominated by an Asplundh supervisor, was a complete disaster, Audette said.
Audette characterized the man's behavior as "cocky."
Said Audette: "He told me, 'We can throw you a couple hundred bucks; you can go to a nursery and get some trees.' By the time it was over, I was crying so hard I had to go into the house."
That meeting, Audette said, included three Asplundh representatives and one BWL official.
Second attempt
While the BWL folks declined to characterize the tone of the negotiations, their actions seemed to acknowledge that the meeting bombed.
Within an hour or so of the wheels coming off the first meeting, BWL peacemakers Alan Carroll and Tim Palmer were knocking on Audette's door with instructions to make the woman whole.
BWL spokesman Mark Nixon offered this assessment of the second attempt: "I am told the meeting went well - that everyone got along well. (Audette) told them she was leaning toward a privacy fence ..."
Audette confirmed Nixon's report, adding that a BWL crew also rid her backyard of a large tree limb brought down by Wednesday's severe winds.
Asplundh officials in Willow Grove declined Thursday to respond in detail to Audette's description of the meeting, or to identify the Asplundh representatives who participated.
Nixon said Asplundh, not BWL, will pay the costs.
'In good faith'
However, Kristin Wild, in corporate communications, e-mailed me a statement from the company that said the Asplundh representatives "were acting in good faith to resolve the problem, even if personalities seemed to clash."
The statement continued: "In the interest of getting a prompt resolution of the mistake, Asplundh has asked Ms. Audette to describe the type of buffer she needs in the next few days, so they can get right to work on installing either a new row of shrubs or a privacy fence.
"In addition, Asplundh representatives have ... come up with improved notification guidelines and cards/door-hangers. This should help to prevent a miscommunication like this happening to another citizen in the future."