Deal keeping vs. convenience

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I think the whole reason I started this thread was just to get your concise and helpful feedback regarding my tree work dilemma.

Thanks, Lone Wolf. :)

You won't hear too much out of me about you in this forum. Over here you act halfway normal. But the political forum........you go retarded when you open the front door over there.
 
Lol

Agreed, it was almost hopeless.

But we had a guy come in from Connecticut last minute who was a professional rake-man - he says most guys from Connecticut are excellent with brooms and rakes - and he really helped us out big time. Saved the day, really. :)

He must have been Canadian born.

we use gas blowers normally.I aint raking!
 
How do you guys view keeping to a deal you made with a customer vs. matters of convenience (and profit) for yourselves?

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I don't know , sounds like you missed that little part about making a few hundred more on the logs when you bid it.
 
I don't know , sounds like you missed that little part about making a few hundred more on the logs when you bid it.

Purposely ignored. Been down this log road before and though it does bring the bossman a profit (not me), it always make our end of the job longer as we invariably have to wait for him to come and get them. And the time for us to slice and dice and load is always shorter than for him to find the guy with the trailer and clam and then manage to get to the job, and then (sometimes) load the logs onto a carpet wagon or moved with totes from the back to the front of the house where the clam can get it. And it has happened several times that the logs all have to be moved to the edge of the road and left for a day or two until Joe Trailer Clam is free is come get them. And that means we have to wait a day or two to collect from Joe Client.

90%+ of our jobs are one day or less. I want to hit the job, get it done, collect from a happy customer, and leave the memory of the job to the dustbin of history. I don't want to have to go back and tend to things left about; including a grumpy customer wondering why it took two days or three days to get those logs off his perfect anal retentive lawn. The way I see it, the pros of the bossman getting the logs does not outweigh the chance that the customer will see us an inefficient and therefore not call us back.

**** the logs! (And thank you for letting me have this thread to vent my years of logular frustrations.)
 
I don't know why I find it strange you take such ownership in the companies business?

Easy for you to say #### the logs when it's no skin off your nuts to throw away a few hundred bucks, doesn't effect your pocket either way.

Screaming matches with the boss too? How comfortable are you in keeping this job?:givebeer:
 
groundman, you get paid hourly or getting a piece of every pie?

if hourly who gives a rats ass? but if your name on the truck too then do what you gotta do to gets paid man.
 
I don't know why I find it strange you take such ownership in the companies business?

Easy for you to say #### the logs when it's no skin off your nuts to throw away a few hundred bucks, doesn't effect your pocket either way.

Screaming matches with the boss too? How comfortable are you in keeping this job?:givebeer:

I agree and I don't think that his business should be on the Internet because of you either how would he like it if he read read it?
 
Groundman,

Seems I'm missing the part where you or your boss talked to the customer about the situation and asked how the customer wanted it handled. Seems like the responsible action would have been to ask if it was okay to move the logs aside out of the way so you could pick them up later for recycling. If the customer says they gotta go now, then they gotta go now. If he says, "fine, no problem", then there's no problem.

I guess I'm thinking you both failed to properly communicate with the customer. I appreciate your efforts to try to get the job done as promised and I appreciate your boss' efforts to recycle the wood and make money off of it but, ultimately, it's about finding out how your customer would have wanted it handled and you failed to do that. Or did I miss something in a previous post?
 
Groundman,

Seems I'm missing the part where you or your boss talked to the customer about the situation and asked how the customer wanted it handled. Seems like the responsible action would have been to ask if it was okay to move the logs aside out of the way so you could pick them up later for recycling. If the customer says they gotta go now, then they gotta go now. If he says, "fine, no problem", then there's no problem.

I guess I'm thinking you both failed to properly communicate with the customer. I appreciate your efforts to try to get the job done as promised and I appreciate your boss' efforts to recycle the wood and make money off of it but, ultimately, it's about finding out how your customer would have wanted it handled and you failed to do that. Or did I miss something in a previous post?

He stated earlier that he picked up on some hesitation from the customer regarding the wood being left on site. I got the opinion that the customer was probably unhappy about it but was easily steam rolled and told to accept the situation for what it is.
As far as GM's interest in the situation, he is the one who sold the job, he is the one that made the promise to have it cleaned up in time and even though he may or may not have a direct interest in the profits he still has an interest in how well the company does and especially an interest in keeping his word to the HO. No doubt there's a lot of confusion in his operation and I couldn't work under those circumstances but it's understandable that GM gets a little upset when his boss forces him to break his word to a client.
 
He stated earlier that he picked up on some hesitation from the customer regarding the wood being left on site. I got the opinion that the customer was probably unhappy about it but was easily steam rolled and told to accept the situation for what it is.
As far as GM's interest in the situation, he is the one who sold the job, he is the one that made the promise to have it cleaned up in time and even though he may or may not have a direct interest in the profits he still has an interest in how well the company does and especially an interest in keeping his word to the HO. No doubt there's a lot of confusion in his operation and I couldn't work under those circumstances but it's understandable that GM gets a little upset when his boss forces him to break his word to a client.
That's what happens when two people try to control a situation one person should be dealing with the homeowner not two problem solved.
 
That's what happens when two people try to control a situation one person should be dealing with the homeowner not two problem solved.

You must have missed the part where they speak different languages.
 
He stated earlier that he picked up on some hesitation from the customer regarding the wood being left on site. I got the opinion that the customer was probably unhappy about it but was easily steam rolled and told to accept the situation for what it is...

IF that's the case, then the customer gets his way and the logs disappear as promised. Bossman needs to decide who's running the show and let one person make the decisions on each jobsite, not two, just as others have mentioned. Groundman now knows that bossman likes to recycle wood and should make a point from now on of checking with customers to see if time will be allowed for the temporary stockpiling of logs for later pickup by the recycling truck before promising to cut them up and remove them.

Communication could improve on both accounts. Lesson learned hopefully - at least by groundman. If bossman is such a 'nice' guy as earlier stated, then he ought to be receptive to a civil conversation about the matter and try to avoid miscommunication and frustration in the future.

Move on to the next job...
 

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