Dolmar 421problem
- Thread starter woodbutcher56
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woodbutcher56
ArboristSite Operative
Heat with wood.
Khntr85
Addicted to ArboristSite
I don't know you, but I sure hate to hear this.... I hope they get you fixed up quickly..... you are obviously a very patient understanding man... a dealer should defined fight for a customer like you!!
woodbutcher56
ArboristSite Operative
Thanks for the well wishes! I try to treat people the way I would like to be treated.
woodbutcher56
ArboristSite Operative
I would like to take a moment to clarify something here. I am not saying Dolmar/Makita saws are bad saws. I REALLY liked the 421 while it was functioning properly I talked a buddy in to buying one! Hell I bought another one during this fiasco a 5105 and I really like it as well .I think the saws are great performers in there size and price point. My problem is with the customer service I have or have not received .I have just started reaching out to Dolmar/Makita directly I have been relying on my dealer to relay to me their perspective. I will refrain from placing blame until I see how they respond. They however should NOT have let this go on for this long. My first correspondence with them was not very productive . We'll see how it goes as I will be in frequent contact with them until this is resolved . Let the chips fall where they may!!!
For all of you 421 owners out there....
Next time you clean the Air Filter.. Look and see if there appers to be an Air Leak at the bottom of the filter where it fits into the intake.
The wife and I cut up a dead pine. While cleaning the saw I found too much dust inside the intake.
David
Next time you clean the Air Filter.. Look and see if there appers to be an Air Leak at the bottom of the filter where it fits into the intake.
The wife and I cut up a dead pine. While cleaning the saw I found too much dust inside the intake.
David
woodbutcher56
ArboristSite Operative
I put a little bar grease on the o ring and where the two halves join together. It seems to keep most of the dust out.
CoreyB
Addicted to ArboristSite
That is what I do. It seals well enough with out but that is just my occ. Lol
woodbutcher56
ArboristSite Operative
421 Update: called Makita rep Said he would not comment on the issue until he spoke with the dealer.He said he would call me later.
Called the dealer he said he was waiting on a call from Makita. He said new leak test indicated leaking crank seal. He said he would call when he hears from Makita rep. That's where we are 33 days w/o my saw!
Called the dealer he said he was waiting on a call from Makita. He said new leak test indicated leaking crank seal. He said he would call when he hears from Makita rep. That's where we are 33 days w/o my saw!
porsche965
Addicted to ArboristSite
Incredible.
Wrong Dealer.
Wrong Dealer.
GrassGuerilla
Olympic Piss-reving wanna be.
If I read this right, your dealer builds racing snow machines but can't diagnose and repair a leaky crank seal on a chainsaw? That seems odd.
woodbutcher56
ArboristSite Operative
That's what I thought too.
woodbutcher56
ArboristSite Operative
He's got a whole wall full of trophies!!
woodbutcher56
ArboristSite Operative
Just got off the phone with the Makita dealer. He informed me the problem was an air leak in his words "in the case" he said he has instructed the dealer to fix it. He said I should have a working saw by the end of the week. I asked about replacement and he said if it's fixable we fix it. So there you have it 5 weeks and counting the saw is to be fixed by the guy who took 5 weeks to diagnose it.
Khntr85
Addicted to ArboristSite
Wow speechless...
woodbutcher56
ArboristSite Operative
By the way my dealer still hasn't called to tell me what Makita said.
Question for the mechanics here. Since it has allegedly been determined the crank seal has failed , Im thinking one of three things caused this 1 bad seal installed at the factory, 2 not properly installed at the factory or 3 case is out of spec. Where the bearing seats. Is this correct?? Are there any other reasons the seal/bearing would fail???
Question for the mechanics here. Since it has allegedly been determined the crank seal has failed , Im thinking one of three things caused this 1 bad seal installed at the factory, 2 not properly installed at the factory or 3 case is out of spec. Where the bearing seats. Is this correct?? Are there any other reasons the seal/bearing would fail???
cuinrearview
Red saw lover
4: Ingested a speck of something
5: Random ****
Things happen above 12k. In a case like this I always question my actions first.
Your dealer has no skills, or is lazy. This is obvious.
Or, there's some story missing. It sounds like you're on the path to getting back up and running. Bummer it's not looking like you're going to get the free brand new saw it sounds like you desire.
woodbutcher56
ArboristSite Operative
No story missing that I'm aware of I haven't had possession of the saw since March 1st. It's not that I desire a new saw just worried about damage caused by running the saw with an air leak and hoping it gets put back together properly.
