Dolmar 421problem

[woodbutcher56]

I emailed the dealer and told him I spoke with Dolmar and gave him the name of the rep and an extension number right after the attempted calls. I asked him to call me at his convenience.
Just received an email from the dealer stating they had lost power due to storms.I called again He said he had new bearings/seals but hadn't started repairs yet I asked that he call the rep. and speak with him. I told him that I thought it was a lot of work to repair and that I didn't understand why they just didn't replace the saw and that 30 days was a long time to be without the saw. He seemed to agree and said that Makita had instructed him to fix it , if this fixes it.
That's where we are 30 days in!!

 

[merc_man]

Good ya called. Hopfully get the ball rolling.
I would still be calling everyday till saw is in your hands.

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[woodbutcher56]

The dealer says he recommended the saw be replaced. It would appear that Makita has declined to take the advice of the authorized repair agent.

 

[woodbutcher56]

Good ya called. Hopfully get the ball rolling.
I would still be calling everyday till saw is in your hands.

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I will be calling every day until I get the saw back repaired. The hell of it is no one has confirmed the new seals will fix the problem.

 

[Khntr85]

I will be calling every day until I get the saw back repaired. The hell of it is no one has confirmed the new seals will fix the problem.

Have you actually said "I WANT MY FING MONEY BACK"

Man this is crazy!!!

 

[GrassGuerilla]

Subscribed...

Gotta hear how this epic tale ends. I doubt it's gonna have a happy ending somehow.

 

[albert]

Demand a loaner now, and keep it until they resolve it.

 

[merc_man]

Demand a loaner now, and keep it until they resolve it.

After he gets his back id keep the loaner the same amount of days they had his.

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[woodbutcher56]

Update: dealer contacted Makita, they have now instructed him to NOT change the crank bearing/seals at this time. They gave him a list of other things to check. Carb, linkages,and do another leak test. He said they are considering replacing the saw. He asked that I be patient and bear with him and assured me he would make it right. That's where we are 31 days in!

 

[merc_man]

Holy crap. He should have had the problem pin pointed by now.
He had better make it right for you for all the bs he put you through.

Id still be in contact with dolmar everyday till you have a saw in hand. Preferably a new one with all this bs.

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[fordf150]

@woodbutcher56 you know how i feel about this deal and the reasons i had for telling you to leave it for that dealer to figure out and get it repaired but at this point if you want to get some more detailed info from him on what the holdup is and decide whether to leave it or go get it. He has had long enough to figure it out and hasnt for whatever reason.

Dolmar/Makita now has one of the easiest, if not the easiest warranty claim procedures i have ever dealt with. makita has zero interest in getting out of legitimate warranty claims and has told me on multiple occasions to "make the customer happy" if there is an issue that is questionable and to just repair anything i identify as warranty. obviously if its operator error or abuse/neglect its not covered but who does cover that.

 

[woodbutcher56]

@fordf150.
I called the dealer this morning and he said Makita had instructed him to test as described above. He said he has to call them after completing said tests and they would then make a decision on how to proceed. He said they seemed to be leaning towards replacement rather than repair but required him to test first. He said he would probably have to send the saw in and wanted to make sure he hadn't missed anything. At this point I am at the mercy of the dealer and Makita . I patience is going thin.
No one involved seems to be too concerned with customer satisfaction .

 

[woodbutcher56]

My dealer told me if he has to replace the bearings/seals they will have $250 in repair cost. That's more than it cost to produce the saw in the first place!! If I had not contacted Makita yesterday and instructed the dealer to call the rep I spoke with he would have been changing out those bearings today. I fail to see how this is good business practice!!!!

 

[fordf150]

My dealer told me if he has to replace the bearings/seals they will have $250 in repair cost. That's more than it cost to produce the saw in the first place!! If I had not contacted Makita yesterday and instructed the dealer to call the rep I spoke with he would have been changing out those bearings today. I fail to see how this is good business practice!!!!

bearings are $10 each, case gasket $3, base gasket $2. labor time 2 hrs. done in my shop on your dime that comes to $125.. makitas cost isnt much less than that since most of the cost is in labor but you get the point...where is he coming up with $250

 

[woodbutcher56]

I can assure you my saw was neither abused or neglected and the dealer said he had communicated that to Makita. I would think if they were concerned with keeping the customer happy they would have instructed him to do just that instead of every time he calls instructing him to do something else that results in another week or two of me waiting for someone to decide what to do next.

 

[woodbutcher56]

bearings are $10 each, case gasket $3, base gasket $2. labor time 2 hrs. done in my shop on your dime that comes to $125.. makitas cost isnt much less than that since most of the cost is in labor but you get the point...where is he coming up with $250

I don't have any idea. Maybe from total cost from the beginning of this fiasco.

 

[woodbutcher56]

@fordf150
I'm not doubting you or that you would have handled this differently. It was quite a drive to your place for the 5105 but well worth it if God forbid I should ever need warranty work on it. I would rather drive there 100 times as to go through this again!!!!!

 

[sugarbush]

call makita again and tell them your tired of the run around and do the right thing, give you a new saw. they may save money in the long run. you don't have confident in your dealer to do a proper repair. you have been more then patient enough.

 

[woodbutcher56]

call makita again and tell them your tired of the run around and do the right thing, give you a new saw. they may save money in the long run. you don't have confident in your dealer to do a proper repair. you have been more then patient enough.

No answer at Makita. Left a message with my call back no. on the reps machine.

 

[Khntr85]

He is considering giving you a saw, are you shitting me!!!!

this is hard to grasp.....he should walk over and hand you a new saw!!!!