Hello from Australia everyone. It's my first time posting on here. Thought someone might find this useful.
I bought the ms250 kit after coming across it online. Couldn't help myself after seeing the price $65US. The shipping cost is not given to you until you sign into PayPal which might be part of their angle for selling these things. I tried to find some shipping cost estimates on their website but couldn't. Still pulled the pin and ordered it, shipping was roughly $62US.
Kit arrived a week later but was missing the clutch and clutch drum. That wasn't stopping me from assembling most of the saw so I thought I'd get it together and see what other parts issues I had before I got in touch with their customer support. Saw went together fairly well although the fit and finish on some of the parts was piss poor to say the least.
- The bolts supplied to mount the motor to the case are the correct stihl thread but the motor threads were machined to M5. I managed to get them all the way home by running the bolts through the threads a few times prior to final engine assembly.
- Flywheel casting around keyway was very rough and wasn't allowing flywheel to seat all the way onto taper of crankshaft. This also caused the starter mechanism to not fully disengage, damaging the starter prawls and also rubbing on the spool.
- Fuel vent hose came broken from transit or factory.
I gave a pull to see if it would start (probably not a good idea without the clutch and drum but wasn't going to run it long) which she did eventually. Tested the stop switch which was good also. Left it at that for now, waiting for parts
Dealing with the customer service for parts you're missing is not a problem but trying to convince them of faulty parts is another story. I bought some extra spares and they threw in the missing parts on that order. I could've persisted longer with the back and forth but when you're dealing with people that speak English as a second language it just gets painful after days of messages and the longer it went on the longer I'd be without parts.