Almost all of our staff are cross trained. But, since we are a small rural department, we feel we have to. Our customers don't call and ask "Is there a wildland crew on today?" Just like they don't ask if we have an EMT available. They call on what is most likely one of the worst days of their lives, and want us to make it better. Most of the time, we do. Except when it's a neighbor calling in the neighbor next door's burn barrel. Then it's a split result, someone's day get's better, someone else, not so much. But, since Burn barrels became illegal in Washington 15 years ago, and burning garbage has been illegal since 1967, I suspect it's time for people to learn the rules. We try to educate customers, but if they are uncooperative, we just pass it on to the appropriate authorities. Luckily, we are not in charge of writing tickets.