OK ... I am a bit obsessive ... I ordered the S2800 a couple of days ago and it arrived the day after BUT i'd also ordered the X25 with a delayed delivery and that arrived today.
I knew a few weeks ago there were problems in the supply chain due to Covid and with winter here these could easily sell out nationwide.
I also knew I was going in for a major operation and as an axe requires age verification on delivery I didn't know when I'd be here and able to offer them photo ID as proof of age so rang the company explained my circumstances and asked if I ordered it there and then (25th Nov which I did) if it'd definitely be put by for me and could be delivered on Monday the 7th Dec ... they confirmed that was fine and they had 9 in stock at the time of ordering ... one would definitely be put by for me.
I was out of hospital sooner than the worse case scenario so rang them on Thursday the 3rd to make sure delivery was still scheduled for the 7th and did I need to do anything else and was re-assured one had been put by (their website was showing none in stock at this time) and mine would definitely be delivered on the Monday.
On the Monday it got later and later in the day and my gut feel told me it wasn't going to arrive so just before closing rang and asked them if there was a tracking number and if they could confirm it had defintely been dispatched (the day it was due for delivery) and they said accounts hadn't released it as there was a problem with the payment ... it looked like it'd been refused by my bank (in which case I was going to rip the banks head off ... I hate banks).
I asked to be transferred to accounts who said ... something didn't go through but that's not what was holding it up .... ooohhhh but it's gone through now ?????????????
ME: Sorry not good enough, the payment should either have been processed at the time of order or dispatch (the previos week) so is this really a reason it's not been delivered today and he promised to investigate and call me back.
I was on the phone when "Ray" called me back and he left a message saying ... sorry the reason it hadn't been dispatched is they were out of stock when it was ordered (not when they told me they had 9 in stock) but they now had stock so would send one out as soon as possible but couldn't confirm the day / time it'd go / arrive.
I rang sales the following day and explained that "Ray" was obviously completely FULL OF **** because I'd checked and they had 9 in stock when I orderd so basically he was a complete lying female genital and when would my order arrive.
The lady had to go away and get confirmation from the warehouse they had put one by and if so when it'd go out and be delivered ... she did call back yesterday and confirm it'd be with me today.
I've attached the pics of what I've received .... my major surgery was a complete abdominal reconstruction ... I'm not allowed to lift a duster (OK I paid the surgeon to put that in my notes
) so there's no way I've swung this thing ... have a look and see what you guys think and any commenst on your impression of the brand new tool received and the retailer?