All of the strato saws require a little change in technique when starting. They usually do fire right up, but by "cold blooded", I'm sure you mean they need more warm up time before they will accelerate when you pull the trigger.
First give it a good 6 pumps on the primer. Then after it starts, let it run in the high idle position for about 10 seconds before hitting the trigger. This will help with warm up.
The carb settings ahould also be richened up when the saw is set up by the dealer. It requires a special tool, which every dealer should have, but this really ought to be done before sending it out.