Did you call them or go thru Ebay.
I'd call them. There is a new handle on Ebay right now I think it was 99.
They aren't a repair shop so they probably won't want to take it back, I'd try to negotiate something that will work for you and for them, shipping from your place isn't exactly cheap and they will still be getting a broken saw back.
@BVdog were you able to negotiate a larger purchase. When I talked to them they made it sound as though their inventory was low, on the 2166's anyway. I know someone who got a couple of the 2250 at $199, good little saw for that, but they did have the tooless chain adjustment.