SS does have great customer service. I was amazed Paul called me after I sent an email about which belt to use as a replacement for my Special Edition. What amazed me was he got back to me the same day and it was the afternoon of Christmas Eve. I don't know of any other business owner including myself that would be returning calls about finding a belt on Christmas Eve. My belt is fine just couldn't find the same size belt listed in the belt catalogs. Paul did say the HD now has the bigger heavier flywheels.