Last December I had a hot job and needed a new climbing rope real bad. I like to deal with Bailey's as much as I can and was waiting for my order. When I called them about where it was I noticed a reluctance to tell me what was going on and got pissed. A supervisor was provided and I went like postal and they delivered a rope to my business the very next morning ( Like just at daylight). Don't ya know it the other rope was there when I got home from the job. UPS screwed up and misdelivered it !!! Anyway I felt so bad I bought them both (your gonne need em anyway) and Bailey's is still on my "A" List.