Wayned24
ArboristSite Member
Alright, I have a fun little story that I had to share with you all.
This past spring, we installed an indoor pool at our new house. Unfortunately, we were told incorrectly where our main water line and our woodburner lines were located and we ended up cutting through them. it sucked, but we had plumbers come out and reroute it all and lay new lines. The plumber told me he had no problem laying the OWB lines, but he wasn't comfortable hooking it all up. I understood and called my local Hardy guy. He came out last week and was prepared to hook me all up when he realized that the lines the plumbers laid were 73 degree temperature lines. He said I need the 180 degree lines (which is what we had previously). So I'm pissed. We already had a ton of issues with these plumbers and now we got the wrong damn lines? So, I called them the next day and their secretary said she would let them know. I called back that afternoon and she said they still hadn't been in. I waited the weekend and contacted the plumber on his personal number. He tries to tell me that he has seen the 73 degree lines work in the OWB before and doesn't want to come out and make his screw up right with me. I told him I would pay the difference in the cost of lines, but I think they should come fix their mess.
Am I wrong in thinking this? I mean there are four 100' lines he'll have to replace so that will suck, but his team screwed it up. They should be on the hook for all of this, right? I've placed a phone call with them today and still no response. I really hope I'm not gonna have to take legal action here. What do you guys think?
This past spring, we installed an indoor pool at our new house. Unfortunately, we were told incorrectly where our main water line and our woodburner lines were located and we ended up cutting through them. it sucked, but we had plumbers come out and reroute it all and lay new lines. The plumber told me he had no problem laying the OWB lines, but he wasn't comfortable hooking it all up. I understood and called my local Hardy guy. He came out last week and was prepared to hook me all up when he realized that the lines the plumbers laid were 73 degree temperature lines. He said I need the 180 degree lines (which is what we had previously). So I'm pissed. We already had a ton of issues with these plumbers and now we got the wrong damn lines? So, I called them the next day and their secretary said she would let them know. I called back that afternoon and she said they still hadn't been in. I waited the weekend and contacted the plumber on his personal number. He tries to tell me that he has seen the 73 degree lines work in the OWB before and doesn't want to come out and make his screw up right with me. I told him I would pay the difference in the cost of lines, but I think they should come fix their mess.
Am I wrong in thinking this? I mean there are four 100' lines he'll have to replace so that will suck, but his team screwed it up. They should be on the hook for all of this, right? I've placed a phone call with them today and still no response. I really hope I'm not gonna have to take legal action here. What do you guys think?