LOL some have had issues many have not. I service a great many saws and I do not hear much about how terrible they are. I think it is what you are used to, many resist change. In my neck of the woods a Stihl could have a flippy cap with a disco ball hung from it and they still would choose it over a Husqvarna, echo, poulan, solo, dolmar etc... It is all about service, the ability to get chains, parts and alike. There are better saws out there for peoples uses but the fact remains it can be an awesome saw but if you have no service then whats the point.