Show pics of the side of the sprocket drum where the chain brake band rubs and the chain brake band. A monster saw like the 291 will easily pull through a baby spruce with the chain brake engaged, even faster if it has the FARM BOSS sticker!
The sap heats up and the water is " boiled " away and it just become harder, coats the brake band and slowly builds up. gets hotter and then begins to bind things up. a good cleaning, perhaps place the power head in a plastic bag and then place it into the fridge get the nice and cold the sap will break off easier. then make a list of the parts you need. I do not blame Stihl as much as I would blame the dealer. If you identify the problem correctly then you can easily get the issue solved. The dealer is asked what they think happened to the unit, Stihl can only base if the saw is worth repairing from what they said. A good cleaning will show you pretty quickly if it is indeed melted or just coated in sap. From the photos I can see you need a new oiler gear, dunno if the brake band is toast, clutch may need a good tear down and cleaning. If you are very lucky all that would be needed are a few parts and a good cleaning.
Burning saw from an unkown reason, the heavyweight 90% fall to the customer . now you see diagnostic reportThat is exactly what I was thinking, Stihl or any OEM for that fact relies on info sent to them through their authorized dealers, reps, and repair centers, so the big question is what did your dealer tell Stihl their diagnosis was?
If I was you I would demand to see the dealer's diagnostic report they sent to Stihl.
Is it possible the brake hit while you were running it and you didnt catch it?
That explains wYikes. My first post on this thread, I was dubious that could happen, in that the saw would still turn the chain over. I was wrong. My 394 and 3120 won't move the chain at all when the brake is on.
Then that puts Stihl in a bad position now dont it! It aint supposed to do it but they say he did it.My ms460 will not move the chain if the brake is on even if the saw is at full throttle, how could you cut with the brake on? Actually now that I think of it the manual says to test the brake ingage the brake while the saw is at full throttle and it should stop the chain immediately, never tired seems like it would be a lot of stress on parts.
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