Hard to tell from the pics if it's accumulated tree sap that boiled and burned, or if it's blistered plastic from running with the brake on. If I were a claims adjuster at Stihl Corporate, I'd need more definitive proof. Like, toss it in an ultrasonic cleaner and show me before and after pics to prove the tree sap theory. Without real proof like that, I'd be in the "ran it with brake on"camp. Not saying that the OP is a doofus though, because like someone else said......winter time, gloves, loss of sense of feel, etc. It happens. I'd be more inclined to fix it myself than pay labor fees though.