well that there looks like distribution lines not transmission, there are laws that regulate transmission clearance, mostly because if one span of transmission goes down it can cause an outage like the north east outage last year. the short you refer to is known as ground fault, since electricity goes on the path of least resistance to ground to get back to the generation plant. also that job should be done by the utility but allot of times they wait for it to fall before they clear it up, large companies have trouble with spending money to fix something thats not causing a problem. those are probably secondary lines especially if those lower lines are bell or cable, and in that case they can create a open air clearance where you can drop the tree then they restore service, i dispatch several a day. with that said why does the customer want it down? he shouldn't worry about his power going out the utility is responsible for reliability in some form, hence they will get the power on quick when/if that tree falls. since i work for one of our nations largest power utilities i feel that my advice is fairly good advice in this matter and i would suggest that he calls his local office and talk with engineer about the tree. we currently have a two year backlog of tree work here at DELETED EXPLETIVE. so he could wait awhile, also theres that fact that the reliability engineer will look at it and say "ahh wont be a problem till it falls"
edit: most day to day outages here at my company are caused by tree workers and injuries happen often. please please please use caution around this stuff and dont let a ground person play with a crane over ga400 or you could end up like he did, probably have to remove his leg below the knee